Adam Cullen, MBA

Experience

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  United States Marine Corps

  Sept 2010 - Oct 2014

  Managed, led and coordinated all aspects of the maintenance management program for all ground equipment ensuring the regiment logistics readiness was above 95%. Provided maintenance management guidance and material oversight, managed over 600 pieces of essential equipment, and served as senior adviser to the commanding officer on material readiness matters.• Drove all maintenance operations and training for 17 companies within the regiment; maintained and managed over 300 reconciliation/validation processes for 5 companies within the regiment.• Coordinated and conducted all reconciliations and validations of all material readiness reports. • Devised and implemented over 15 maintenance management policies that significantly improved the overall maintenance Standard Operating Procedures for the regiment. • Coordinated all maintenance requirements, assisted with annual budget, and coordinated all warranty claims with outside agencies to ensure quick turn around on all repairs currently under warranty. Show less Commanded and led the daily operations, activities and over 50 staff of a motor transport platoon valued at $7.1M on all motor transport missions, while maintaining 100% accountability at all times and ensuring all supplies, materials and personnel were transported effectively/efficiently in accordance to timelines.• Facilitated the supervision, mentoring and training of 50+ personnel in order to ensure tactical and technical proficiency in all job responsibilities and combat logistics.• Served as convoy commander for over 100 combat logistic patrols; successfully transported over 1000 Marines and over $15M in equipment. • Managed and maintained all motor transport equipment to ensure the reliable and efficient performance of all vehicles under extreme operational conditions. • Effectively managed the Battalion tactical vehicle licensing program; achieved 95% of the Battalion’s goals in compliance with DOT and OSHA requirements. Show less OFFICER SELECTION RECRUITER (9/2011-2/2012)Established contacts for Marine officer careers by evaluating individuals on leadership traits, academics, physical fitness, and ability to perform under stress in preparation for Officer Candidate School.• Performed all aspects of recruiting and selection, to include making presentations.• Conducted territory research in order to make appropriate recommendations to the Commander.OFFICER CANDIDATE SCHOOL & THE BASIC SCHOOL (initial training) (2009-9/2011) Show less

  • USMC Officer/Logistics Officer

    Jul 2010 - Oct 2014

  • Maintenance Management, Logistics Officer, Combat Logistics Regiment-17

    Aug 2013 - Sept 2014

  • Platoon Commander/Motor Transportion Logistics Officer, Combat Logistics Battalion-11

    May 2012 - Aug 2013

  • Officer Selection Officer Assistant/Officer Candidate

    Sept 2010 - May 2012
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  DHL Express

  Sept 2014 - Jul 2017

  Logistics Operations Supervisor

  DHL services over 220 countries as a global market leader in the international express and logistics industry.LOGISTICS OPERATIONS SUPERVISOR Engaged in seamless service center logistics operations, including P&L management, union staff/team management, and end-to-end inbound/outbound coordination reducing delivery time by 20%.● Created and implemented active plans, tasks, and objectives, while driving accountability for all shipments distributed through the service center.● Planned and systematized all logistical strategies, policies, standards, and procedures. ● Ran the training, development, and performance of union staff to optimize daily workflow; constantly evaluated personnel by setting goals/objectives and assessing outcomes.● Drove compliance with safety, security, regulatory, and company policies, while enforcing all DOT, OSHA, IATA, FAA, and laws; reduced outside spending and waste by 15% within the first year. Show less

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  Hallcon Corporation

  Jul 2017 - Jun 2019

  Senior Client Operations Manager - Facebook

  A leading provider of outsourced transportation and fleet maintenance services for public/private transit sectors.SENIOR CLIENT OPERATIONS MANAGER, FacebookFocused the daily operations of Northern California’s largest private commuter system catering to Facebook’s account. Certified compliance with safety regulations and managed a $100M fleet inventory.● Supervised the administration of 250+ Local 853 drivers at 3 locations Newark CA, San Francisco Downtown, and South San Francisco offices/shuttle depots.● Managed a fleet of over 300 vehicles ranging from 45-foot shuttles seating up to 85 passengers to small sprinter vehicles seating up to 10 passengers.● Engaged the increase of Facebook accounts from a fleet of 70 drivers, 100 vehicles, and $1M/per month to 250+ drivers, 300 vehicles, and $6M/per month. ● Served as the primary liaison to the Department of Motor Vehicles, California Highway Patrol (audits), OSHA (compliance) and California Labor Law compliance. Show less

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  Big Bus Tours

  Jun 2019 - Apr 2020

  Head of Operations

  Largest operator of open-top bus sightseeing tours in the world, touring in 23 cities, across four continents.HEAD OF OPERATIONSDirected operational strategy and streamlined delivery of all elements in the Miami Metro area; achieved a 20% reduction in overhead costs and a 15% increase in overall efficiency by implementing lean operations.● Controlled all aspects of licensing, route planning, and service level excellence; developed/maintained a competitive advantage through effective route planning and service level delivery.● Succeeded in lowering operational costs by 10% through balancing spending against service delivery standards and the competitive marketplace to maximize EBITDA.● Confirmed all driver permits and licensure were up-to-date and in compliance with DOT regulations, resulting in a 100% compliance rate and zero violations. Show less

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  Uber

  Apr 2020 - Nov 2023

  US Operations Manager - East Coast -Cornershop by Uber

  Global company and largest grocery delivery service in Latin America under Uber Eats. US EARNER OPERATIONS MANAGER ~ U.S. Southeast RegionStreamlined US Southeast operations by implementing new processes and technologies, resulting in a 40% reduction in operational costs and a 30% increase in on-time performance. ● Analyzed data to ensure the efficiency of all internal processes through KPIs related to operations. ● Actioned supply onboarding program to increase supply readiness. Improved regional earner incentive programs to increase earner utilization rate by 15%.● Set up and established regional earner operations, while working cross-functionally with teams across product, tech, marketing, and finance to build, scale, and manage processes. Show less

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  Cruise

  Oct 2023 - Nov 2024

  Commercial Operations/Project Manager

  Advanced self-driving e-vehicles by General Motors connecting people with places, things, and experiences.US COMMERCIAL OPERATIONS/LAUNCH MANAGER Launched and expanded the inaugural autonomous rideshare service in Miami, contributing to the forefront of innovative transportation solutions. ● Directed and optimized a cross-functional team of 15 Field Service Coordinators and Driverless Support Teams, streamlining internal operations and achieving a 25% reduction in overall process time.● Designed seamless fleet logistics, encompassing movement charging and maintenance to guarantee optimal vehicle availability. ● Continuously improved initiatives by implementing experimentation process optimization strategies resulting in enhanced utilization. Show less

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  Royal Caribbean Group

  Nov 2024 - now

  Destination Experience Manager

  • Lead a team to analyze guest data, providing insights to enhance guest experiences and increase revenue.• Develop creative strategies for continuous improvement and collaborated with partners on new initiatives.• Manage over 100 contracts annually, ensuring compliance with risk, audit, and safety standards.• Oversee the production and maintenance of shore excursion materials for Royal Caribbean Group.