Jourdan Bird

Experience

• 

  City of St. Catharines

  May 2008 - Sept 2011

  Parks and Recreation Summer Student

  • Demonstrated excellent communication skills by professionally dealing with unsatisfied customers and creating solutions to problems through assessment and quick decision making in all situations.• Displayed leadership skills when familiarizing new employees with practices and created a team‐oriented environment.

• 

  Brock University

  Sept 2011 - May 2012

  Graduate Teaching Assistant

  •Set and achieved goals related to student progress through carefully planned lessons that were carried out in an engaging manner in order to encourage student learning.• Demonstrated effective communication skills through the ability to explain theories in different manners in order for all students to gain good comprehension.• Developed excellent public speaking abilities by presenting course topics to an average of 60 students a tutorial.

• 

  Hydro One

  Apr 2012 - May 2013

  Power User Support & Training, Co-op Student

  •Displayed advanced knowledge of SharePoint and Nintex when designing and administering the Job Aid Library, which contained training documents and document submission workflows. •Gained insight of financial procedures when working with subject matter experts to create training documents on SAP and BI reporting processes. •Collected and analyzed data on training efficiency using quantitative tools to display metrics of the group. •Exemplified accountability and time management skills as I coordinated the process of updating 1500 job aids and launching a new repository within the designated timeline. Show less

• 

  Brock University

  May 2013 - Aug 2013

  Graduate Research Assistant

  -Displayed advanced computer proficiency as I established and maintained a database used to house research findings and reported data in response to specific information requests.-Conducted market research and summarized a range of statistical trends and economic forecasts for use in decision-making, revealing strong reporting and communication skills.

• 

  Canadian Water Network

  Jan 2014 - Mar 2014

  Research Synthesizer

  Demonstrated strong communication and reporting abilities as I developed plainlanguage research summaries to share key pieces of research with the municipal water management community.

• 

  Hydro One

  Mar 2014 - Jul 2014

  Regulatory Affairs Clerk

  -Demonstrated strong attention to detail as I prepared, edited and formatted various reports, written communications and correspondences for Transmission and Distribution rate case filings. -Exemplified accountability and time management skills as I assisted the Senior Regulatory Coordinator with the preparation and submission of material to the Ontario Energy Board and other regulatory bodies on behalf of Hydro One Networks.-Responded to information requests and provided meaningful research findings in order to optimize the value afforded to analysts across the division. Show less

• 

  Water Economics, Policy and Governance Network (WEPGN)

  May 2014 - Mar 2019

  Network Planning Assistant

  -Working to implement a knowledge mobilization strategy to enhance communication within the network and provide partners with valuable updates on research progress. -Responsible for the analysis and organization of any data received from researchers and their corresponding projects. Compiles data into presentable formats for reporting purposes. -Assisted with database development and curated an online forum demonstrating advanced computer proficiency.

• 

  City of Niagara Falls

  Jul 2014 - Jul 2016

  Youth Entrepreneurship Coordinator

  -Demonstrates strong research skills by providing valuable recommendations and guidance to clients participating in any youth programs offered at the SBEC. (Summer Company & Starter Company)-Set and achieved goals related to client progress in various youth programs by providing customized training in order to encourage achievement of self-employment. -Responsible for the administration and coordination of all Summer and Starter Company activities, as well as maintaining data required to be reported to the ministry. Show less

• 

  Meridian Credit Union

  Jul 2016 - now

  -Supporting the launch of a major brand platform campaign by providing comprehensive reporting on brand health metrics, website optimization and business metrics. Clearly communicating campaign effectiveness and areas of opportunity.-Elevated employee satisfaction ratings on my team, surpassing the organizational average, by providing clear guidance during change initiatives and developing extensive learning plans to support growth and development. -Effectively managing multiple technology projects across the organization, enhancing the marketing stack to align with departmental goals and advancing data maturity. Key projects include migrating from GA360 to GA4, and integrating marketing data into the CRM system. -Leading monthly budget review meetings, ensuring accountability and precise forecasting. Facilitated the department’s adoption of a new financial planning system and improved accessibility to financial reporting. Show less

  • Manager, Marketing Analytics

    Dec 2021 - now

  • Senior Marketing Analyst

    Dec 2017 - Dec 2021

  • Commercial Analyst

    Jul 2016 - Dec 2017