Dharmaraj Sivalingam

Experience

• 

  Scicom MSC Berhad

  Jan 2006 - Jul 2011

  Direct and manage project implementation from beginning to end.Develop full-scale project plans and associated communications documents. Delegate task and responsibilities to appropriate personnel and identify and resolve issues and conflicts within the project team. Develop and deliver progress reports, proposals, requirements documentation and presentations. Identify and manage project dependencies and critical path. Proactively manage changes in project scope, identify potential crisis Build, develop and grow any business relationships vital to the success of the project. Develop the Quality Management System (QMS) in line with ISO, SCP and SQS standards. Tunjukkan kurang Accurately score and perform call and/or email monitoring for Executive – Customer Service on a monthly basis according to set guidelines and to provide appropriate coaching and feedback.Collate call/email monitoring results, analyze and recommend opportunities for continuous improvement on a monthly basis.Adhere to agreed methodologies and quality procedures.Convey issues pertaining to quality concerns and positive reinforcement via the appropriate channels to the Head of Departments (TQM-PMO and Operations).Reporting – Prepare analysis, trends and exception reporting.Undertake to conduct benchmarking surveys on key service performance measurements / metrics.Responsible towards ensuring that set performance targets of the Specialist – Customer Experience are achieved on a regular basis.Maintains and continuously improves the Quality Management System (QMS) in line with Scicom Standards. Tunjukkan kurang

  • Assistant Manager, Project Management Office

    Jan 2010 - Jul 2011

  • Specialist, Project Management Office

    Jan 2009 - Jan 2010

  • Specialist, Total Quality Management & Customer Experience

    Jan 2007 - Jan 2009

  • Executive, Customer Service

    Jan 2006 - Jan 2007
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  AIG

  Jan 2011 - Jan 2013

  Project Manager

  Job functions within this role include:-Form and lead cross-functional teams to efficiently transition new processes and services from global partners/customers to the company. Oversight of all aspects of migration, including infrastructure planning, training requirements, systems development, capacity analysis, SLA creation, project planning, and process improvement.Mobilize teams and company resources to receive newly-migrated processes of customers. Coordinate actions and lead project planning for company deliverables as part of a migration. Work with various internal and external stakeholders to ensure appropriate handoff of process ownership to permanent ownership within the company.Work cooperatively with the customer and internal resources to create baseline performance analyses and key information for current and migrated processes.Drive continuous process improvement in assigned areas of the business.Work with management to analyze results, identify opportunities, and to develop action plans from SLA reports and other information sources.Develop reports, analytics, and assessment tools to evaluate performance and improvement opportunities.Serve as a relationship manager during appropriate phases of the migration.Lead the planning and implementation of project.Facilitate the definition of project scope, goals and deliverables.Define project tasks and resource requirements.Develop full scale project plans.Assemble and coordinate project staff.Manage project budget and resource allocation.Plan and schedule project timelines.Track project deliverables using appropriate tools.Provide direction and support to project team.Constantly monitor and report on progress of the project to all stakeholders.To present reports defining project progress, problems and solutions.Implement and manage project changes and interventions to achieve project outputs.To conduct project evaluations and assessment of results. Tunjukkan kurang

• 

  IBM

  Jan 2013 - Jan 2018

  Squad Leader for Business Application portfolio encompassing the following key objectives: - Provide premium project management services to the business side application owners and CIO representatives. All these applications are structured to support different parts of IBM on worldwide level directly interlocking with its business units. Each time there is a major change or upgrade in any of these applications, our portfolio is tasked to project manage the activities necessary of bringing that change to life through the cooperation of various teams across the planet. Manage to key programs as part of this portfolio which is Business Customer Applications Program and Business Core Applications Program. Provide business and strategic direction to program managers reporting into me. Interlock with CIO to understand CIO roadmaps and to align portfolio accordingly. First Line Manager for a total of 27 Iteration Leaders and 2 Program Leaders providing support to clients in the EMEA region:- Responsible to align and provide strategic direction and guidance to project managers and effectively manage upper management expectations and targets. Responsible to manage department cost, attrition, utilization and quality of deliverables of project managers reporting into me. Responsible to manage and provide career direction and guidance to all direct reports. Tunjukkan kurang Responsible for leading a project team in delivering a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer. Provide day to day direction to the project team and regular project status to the customer. Tunjukkan kurang

  • Global Program Manager - IAM Transformation

    Jul 2017 - Jan 2018

  • Project Services People Manager & Business Applications Squad Leader

    Jan 2016 - Jan 2017

  • First Line Manager - Project Management

    Jan 2015 - Jan 2017

  • Project Manager

    Jan 2013 - Feb 2015
• 

  EY

  Jan 2018 - Jul 2021

  Work with EY's clients to assess and transform their enterprise technology architecture; and to work as the engagement manager on large scale/complex IT transformation programmes. The enterprise technology architecture includes architectural views on applications, integration, data, security, operations and development. Lead a team on client engagement to improve a broad range of business processes and IT transformationProgram and project managementWork with Senior Leadership in both the client organisation and EY, facilitating decision making to achieve the project goals and milestones which includes improving the alignment of IT with business strategy to deliver greater value Tunjukkan kurang Work with EY's clients to assess and transform their enterprise technology architecture; and to work as the engagement manager on large scale/complex IT transformation programmes. The enterprise technology architecture includes architectural views on applications, integration, data, security, operations and development. Lead a team on client engagement to improve a broad range of business processes and IT transformationProgram and project managementWork with Senior Leadership in both the client organisation and EY, facilitating decision making to achieve the project goals and milestones which includes improving the alignment of IT with business strategy to deliver greater value Tunjukkan kurang

  • Senior Manager / Associate Director

    Sept 2019 - Jul 2021

  • Manager - Advisory PI

    Jan 2018 - Sept 2019
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  IDC

  Jul 2021 - Apr 2023

  Senior Research Manager

  Responsible for developing ASEAN specific FoX research and to help drive outreach of FoX practice areas across ASEAN countries. Helm consulting projects related to FoX and involved in business developing the practice further in ASEAN.Worked on multiple nation building initiatives including frameworks for the measurement of the digital economy and various guidelines on data privacy for key sectors. Keynote speaker for various national and international events for clients including Huawei, Microsoft, Oracle, PIKOM, etc Tunjukkan kurang

• 

  EY

  Apr 2023 - now

  Director - Technology Consulting

  Work with EY's clients to assess and transform their enterprise technology architecture; and to work as the engagement manager on large scale/complex IT transformation programmes. The enterprise technology architecture includes architectural views on applications, integration, data, security, operations and development. Lead a team on client engagement to improve a broad range of business processes and IT transformationProgram and project managementWork with Senior Leadership in both the client organisation and EY, facilitating decision making to achieve the project goals and milestones which includes improving the alignment of IT with business strategy to deliver greater value Tunjukkan kurang