Mehdi TRIKI, ITIL ®

Experience

• 

  SWS

  Jul 2009 - Aug 2009

  IT Trainee

  o Archives management.o Office tools deployment on all company’s equipment.

• 

  SWS

  Jun 2010 - Jul 2010

  IT Trainee

  Network administration: Network equipment configuration and supervision.o IT equipment’s maintenance: (PCs, Scanners, Printers, Switches …).o Backup deployment.

• 

  SWS

  Jul 2011 - Aug 2011

  IT Trainee

  o C++ project for the warehouse management: Deployment of a management solution that responds the company’s needs.o IT equipment’s maintenance: (PCs, Scanners, Printers, Switches …).o Warehousing induction.o Oil Field induction.

• 

  Amitech smart solutions

  Jun 2015 - Jun 2016

  Network and System Engineer

  o Development of a third party application for GNS3 API.o Web development (RESTFUL API, HTTP, JSON, PHP, HTML, CSS, JavaScript, AngularJS...)o Python language & Scripts induction.o Man in the middle Proxy deployment & JSON requests analyzing.o Deployment and configuration of CISCO equipment.o Agile method “SCRUM”.

• 

  Hewlett Packard Enterprise

  Nov 2016 - now

  Lead the technical assessment and delivery of specific technical solutions to thecustomer.o Coordinate implementation of new installations, designs, and migrations fortechnology solutions in one of the following work domains: networks,applications, or platforms.o Provide advanced technical consulting and advice to others on proposal efforts,solution design, system management, tuning, and modification of solutions.o Collect and determine data from appropriate sources to assist in determiningcustomer needs and requirements.o Engage in technical problem solving across multiple technologies; often needto develop new methods to apply to the situation.o Coach others in expertise and regularly produce internally published materialsuch as knowledge briefs, service delivery kit components and modules, etc.o Create and support sales activities and will manage these activities by providingqualitative and quantitative information for successful sales.o Own and manage knowledge sharing within a community (e.g. team, practice, orproject), ensure team members support knowledge sharing and re-userequirements of projects.- HPE Assigned technology specialist (ATS) for Synergy:o Synergy technology expert for a dedicated account.o Enhanced incident support for any complex issue.o Assessment review, enhanced advice and guidance for any potentialimprovement. Show less o Technical remote specialist for HPE Advanced Solution Center.o Configuring, Troubleshooting and Monitoring HPE Synergy composable infrastructure.o Configuring, Troubleshooting and Monitoring HPE 3PAR & Primera StoreServ.o Configuring, Troubleshooting and Monitoring HPE EVA Arrays.o Assuring support for Datacenter, Machine Critical & Proactive care Contracts.o Assuring support for Top Account France Companieso Evaluate unique or complex installations or configurations and make recommendations for resolution.- HPE Tunisia CSC Ambassador:o Manage engagement initiatives & Assist with sites eventso Positively influence change throughout the organizationo Develop informal communication network for employees –voice of the employee Show less o Technical remote specialist for HPE Proliant (ML/DL/BL/SL/XL/…) Servers.o Deploying, installing and configuring Servers.o Troubleshooting and Monitoring Servers.o Handle complex issues and critical production environment and provide the best available solution or workaround within the agreed service levels o Configuring & Troubleshooting Nearline products (Backup).o Configuring & Troubleshooting storage topologies (DAS, NAS & SAN).o Configuring & Troubleshooting storage equipment (MSA)o Configuring & Troubleshooting HPE OneView infrastructure.o Assuring support for France country and big accounts.o Assuring support for Operating system’s (Windows, Linux, ESXi) deployment.o Assist Onsite HP engineer to resolve issue, replace and configure. Show less

  • Technology Consultant

    Jun 2021 - now

  • Technical solution specialist

    Mar 2020 - May 2021

  • Storage & compute support Engineer

    Mar 2018 - Feb 2020

  • Technical support engineer

    Nov 2016 - Mar 2018