Danil Chugunov

Experience

• 

  Czech Airlines Handling

  Apr 2019 - Dec 2020

  Check-in agent

  - Checking-in passengers and their luggage via Altea and Sabre check-in systems, providing customer service- Everyday communication with customers in English, Czech and Russian languages- Communication with cabin crew and airport staff, fulfilment of formalities and responsibilities before aircraft takeoff

• 

  Ribbon Communications

  Dec 2020 - now

  - Design and deliver technical training programs for various telecommunication technologies, including Session Border Controllers (SBCs), VoIP, and IP networking.- Create and maintain training materials, including presentations, hands-on exercises, and documentation.- Lead ongoing training sessions for technical professionals, including new hires and experienced team members in both individual and group settings - Install, update and maintain the training labs as directed - Performed technical analysis on issues and outages affecting the network system of customers and take appropriate actions to resolve network problems as they appear- Provided technical support for telecommunication products, including session border controllers (SBCs) and VoIP systems- Collaborated with cross-functional teams to identify and resolve technical issues

  • Senior Technical Training Specialist

    Jul 2023 - now

  • Technical Trainer, Education Services

    Oct 2021 - Jul 2023

  • Network Technician

    Dec 2020 - Oct 2021