Eric Dela Cruz

Experience

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  Sav-On Drugs

  May 2006 - Dec 2006

  Sales Clerk
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  Labcorp

  Jan 2007 - Apr 2007

  Laboratory Assistant
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  CVS Pharmacy

  May 2007 - Nov 2008

  Photo Lab Technician
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  Loehmann's

  Nov 2008 - Apr 2010

  Loss Prevention Agent
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  GAT Airline Ground Support

  Oct 2014 - Apr 2015

  Customer Service Agent

  • Assisted travelers with luggage, check-in, ticketing and re-booking requests.• Escorted passengers to their flights, with special attention to minor, senior, and disabled passengers.• Handled payment transactions with accuracy, properly account for all collections, and conduct the appropriateairline closeout procedures.• Provided high level customer service by resolving customer requests, questions, and complaints.

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  DreamWorks Animation

  Oct 2015 - now

  • Serve as the Primary Contact for End User Support for both Dreamworks Feature and TV Animation. Answering and assisting with the calls that come through the Help Desk Support line.• Monitor the Help Desk JIRA Ticketing Queue. Prioritizing, delegating, and escalating requests based on urgency and importance.• Analyze problems and create solutions for Hardware and Software issues. Software troubleshooting involves working on issues with applications such as Adobe Suite, MS Office, Google Suite, Duo MFA, VPN, HP ZCentral Remote Boost, Storyboard Pro, and others. • Manage accounts across multiple services. Services include Active Directory, Google, Duo MFA, Box.com, etc.Duties include Account Creation/Removal, Permissions Management, Security Group Management, and more.• Manage all aspects of software – installation, removal, and licensing.• Assist in creating and maintaining documentation related to the support of the studio.• Work with the Engineering Departments on supporting the infrastructure upgrades, changes, and studio initiatives.• Responsible for the Animation Technology onboarding of the new studio employees. Show less • Providing desktop support for both on-site and remote studio staff including production, overhead, management, and executives. Duties include but are not limited to: o Deployment, reclaim, and relocation of computer hardware. o Basic troubleshooting and repair. o Calibration of color accurate displays. o Testing and qualifying of new hardware.• Monitoring Asset Management ticketing queue. Prioritizing, delegating, and escalating requests based on urgency and importance.• Documenting Asset Management standard policies, procedures, training guides, and project reports.• Responsible for on-boarding, training, instructing, and coordinating junior technicians in daily tasks.• Reporting key information about operating issues and updates affecting the department to management.• Managing the department's inventory - storage, tracking and recycling.• Overseeing projects in the department such as studio-wide hardware upgrades and massive relocation of equipment for studio staff across multiple worksites. Show less

  • Operations Systems Administrator

    Mar 2022 - now

  • Lead Asset Technician

    Oct 2015 - Feb 2022