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Abdullah Asad

Abdullah Asad

Followers of Abdullah Asad1000 followers
location of Abdullah AsadSharq, Al Asimah, Kuwait

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  • Timeline

  • About me

    Junior Officer at NBK Wealth

  • Education

    • Arab Open University-Kuwait

      2017 - 2022
      Bachelor of English Literature English Language and Literature, General

  • Experience

    • Zain Kuwait

      Oct 2017 - Jan 2020

      Promoted from Call Centre Agent to Sales Agent within one year.Building connections with VIP clients to help operate their requests from the company.Connect with VIP clients to provide and operate their convenience from the company.Reaching targets / informing and engaging with clients and potential customers about offers and promotions. Providing client consultations to meet their needs. Managing the company inventory, including devices (iPhones, iPads, Samsung, Huawei).Devices and Smartphones trustworthy for the company and keep them at home to deal with clients.Ability to convince clients and new customers about the offers and special promotions. Show less

      • Sales Representative

        Oct 2019 - Jan 2020

      • Call Center Agent

        Oct 2017 - Sept 2019

    • Bleems

      Sept 2020 - Jan 2023
      Operations Supervisor

      Handling end-to-end operation communication channels between platform, vendors, and customers.Monitoring operation staff by ensuring that they follow all processes and policies.Managing all order fulfilment from over 500+ vendors across the GCC.Coordinating with other departments such as IT, Admin, Business Development and Product Team.Successfully managing Week on Week, Month of Month and Quarterly / Yearly growth among the vendors. Solving problems in real time as per set policies and procedures.Monthly and quarterly performance review of all department stakeholders.Defining and contributing to new product launches and tests with vendors.Educating vendors on new features from the company via presentations.Proficient use of third-party tools like Zendesk, control panel, WhatsApp Business and other social media direct channels to streamline all tickets.Managing centralized dashboard for the customer’s contact card to effectively manage complaints. Show less

    • NBK Wealth

      Jan 2023 - now
      Junior Officer

      Opening all types of brokerage accounts on the systems.Analyzing and reviewing clients’ documents. Responsible for walk-in clients and client calls. Answering clients calls via IVR and assisting them with their queries.Following up with clients’ cases and issues to provide the best solutions.Filing clients' applications and KYCs.

  • Licenses & Certifications