Brennda Silva

Experience

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  Tropical Supermercados

  May 2018 - Feb 2019

  Cashier

  • Provided friendly and efficient customer service, handling transactions and addressing inquiries with a positive attitude.• Assisted customers with organizing and transporting products, ensuring a smooth and pleasant shopping experience.• Managed customer returns and exchanges, resolving issues effectively and providing customer satisfaction.

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  Velox Soluções Técnicas - Pronta Resposta

  Nov 2020 - Feb 2022

  Logistics Assistant

  • Mapped and registered new independent service providers, supporting efficient logistics operations and securing reliable service delivery.• Conducted risk assessments for cargo recoveries, guiding field agents through complex situations and securing the safety of all parties involved. Achieved a 25% reduction in response time through improved coordination.• Acted as a key liaison between field agents, clients, and emergency responders, facilitating effective communication and timely resolutions in high-pressure scenarios. Show less

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  OnYou - Mystery shopping

  Jan 2022 - Sept 2022

  Mystery Shopper

  • Conducted comprehensive in-person evaluations of service quality, sticking to detailed instructions and criteria to assess and improve customer experiences.• Provided actionable feedback on customer service interactions, helping to identify areas for improvement and enrich overall service delivery.• Delivered thorough and insightful reports on products and services, contributing to market research and the development of customer service strategies.

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  MSC Airport Services

  May 2022 - Jul 2022

  HR Assistant

  • Coordinated training programs for new hires, scheduling sessions to secure all employees were fully qualified and ready to support customer needs effectively.• Maintained daily communication with employee representatives to manage certification updates, PPE supplies and address material needs, guaranteeing smooth operations and improved employee support.• Created and maintained detailed records of employee data, including benefits and hierarchical levels, streamlining administrative processes and improving access to important information. Show less

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  Au Pair in America

  Sept 2022 - Jul 2024

  Cultural Exchange Program

  During my time abroad, I had the opportunity to immerse myself in a multicultural environment, significantly enhancing my English language skills and interpersonal abilities. Living and working in an international setting required me to engage with people from diverse backgrounds daily, which honed my communication skills and cultural sensitivity.

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  Jones Software

  Dec 2024 - now

  Junior Auditor

  Conduct data analysis and evaluation of insurance policy documents and real estate contracts, ensuring accuracy and regulatory compliance. Performed compliance assessments, identified risks, and recommended process improvements to enhance operational efficiency in both sectors.