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Chris Kien

Chris Kien

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location of Chris KienDayton, Ohio, United States

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  • Timeline

  • About me

    Friction Materials Manager at Oerlikon

  • Education

    • Wilmington College

      -

    • Moeller High School

      1980 - 1984

    • University of Cincinnati

      1984 - 1989
      Bachelor of Science Metallurgical Engineering

  • Experience

    • Dana Incorporated

      Aug 1990 - Nov 1996

      Was responsible for all metallurgical processes in the plant, including induction hardening, plasma carburizing, gas carburizing, and nondestructive eddy current testing. Implemented NDT machine which inspected parts 100% for proper heat treatment, resulting in $350K annual cost savings.

      • Plant Metallurgist

        Oct 1993 - Nov 1996

      • Lab Technician

        Aug 1990 - Oct 1993

    • Ford Motor Company

      Nov 1996 - Aug 2000
      Metallurgical Process Engineer

      Managed all induction hardening equipment in plant and helped department obtain highest heat treat audit score in Powertrain Division.ISO 9000 and ISO 14001 Lead Internal Auditor.

    • GE

      Aug 2000 - Jan 2006
      Quality Manager

      Led Six Sigma Black Belt project that improved service ticket response and resolution times by more than 90% and 50% respectively, resulting in lowering program operating costs by 15% and increasing customer satisfaction by 50%.Designed Six Sigma Green Belt training program and provided training and mentoring to 22 managers.

    • Hewlett Packard Enterprise

      Jan 2006 - Apr 2007
      Global Quality Manager

      Led team of 75 managers and reengineered Global Escalation Process for Severity 1 service interruptions.Improved performance of top Service Level Agreements (SLA's) to acceptable level through data analysis and implementation of corrective actions and new processes.

    • CONVERGYS CORPORATION

      May 2007 - Feb 2010
      Quality Engineer / Senior Manager

      Identified critical training performance drivers through leadership of multiple teams covering 3 distinct geographies.Educated 8 Training Delivery managers on data and root cause analysis and managed staff of 3 Senior Analysts.

    • Wilmington University

      Aug 2008 - Apr 2015
      Adjunct Professor

      Taught Business Statistics I, Business Statistics II, and Production and Operations Management at the Cincinnati State and Blue Ash campuses.

    • Sulzer Friction Systems

      Mar 2010 - May 2011
      Independent Contractor / Heat Treat Specialist

      Was responsible for the implementation of induction hardening processes at the Dayton facility and also provided quality training and identified improvement opportunities.

    • Sulzer

      Jun 2011 - Feb 2014
      Program Manager

      Local manager responsible for all heat treat activity.

    • Wyzant

      Jun 2011 - now
      Math and English Tutor

      Provide tutoring services in English and Math, including topics of Grammar, Reading, Writing, Prealgebra, Algebra 1, Algebra 2, Trigonometry, Precalculus, Chemistry, Probability, and Statistics.

    • Oerlikon

      Feb 2014 - now

      Lead a team in the areas of material research, design, development, validation, and improvement. Process development including component manufacturing, bonding application development, and inspection technologies for existing and new projects. Perform research and development on all raw materials and their subsequent processing.

      • Friction Materials Manager

        May 2016 - now

      • Materials Scientist

        Feb 2014 - May 2016

  • Licenses & Certifications

    • Certified Six Sigma Black Belt

    • Certified Quality Engineer

      ASQ - World Headquarters
      Jan 1997