Todd Knickerbocker

Experience

• 

  Robert Half

  Jan 1998 - May 2024

  • Facilitate meetings with both Business and IT Teams to formulate and define business requirements, technical scope, and roadmap of the project• Develop requirements using interviews, and requirements sessions with specific participants of the organization impacted• Document requirements within Jira• Meet with Business Analysts to develop, edit and approve supporting stories for development• Conduct sessions to present and gather feedback on necessary changes during product development• Develop presentations to inform Stakeholders and Management of the status of the project and the timeline• Build and maintain relationships with vendors in support of the project• Participate in end-to-end testing before deployment• Train and collaborate with Technology Deployment Team on change management approach and documentation to be used during deployment Show less • Primary Project Team to gather requirements, develop, test, and deploy a global Salesforce.com solution for 18 countries• Partnered with our International Business both onsite and remote during requirement gathering to ensure localization needs are met during the development of all products• Provided onsite Go Live support to capture and report priority issues during the Warranty Period of products supported• Supported onsite global end-user testing sessions to ensure products meet field office requirements• Developed and coordinated pilot programs to obtain approval to develop proposed products• Subject matter expert providing guidance and understanding to our Project Teams of current processes used by our field offices, so the development of the solution aligned• Ensured defect fixes and enhancements align with current business processes before implementation• Collaborated with cross-departmental groups to solidify requirements and ensure it meets the business needs• Provided document review of requirements and training documentation Show less

  • Product Manager

    Jan 2021 - May 2024

  • Product Manager

    Jan 1998 - May 2024

  • Technology Deployment and Adoption Manager

    Jan 2017 - Jan 2021

  • Senior Product Manager/Product Development

    Jan 2007 - Jan 2017

  • Branch Manager

    Jan 2003 - Jan 2007

  • Senior Field Automation Consultant

    Jan 2001 - Jan 2003

  • Division Director

    Jan 1998 - Jan 2001