Akash Kumar

Experience

• 

  Alor Grande Holiday Resort

  Apr 2011 - May 2014

  Guest Service Associate

  Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.

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  KEYS Hotels (Berggruen Hotels Pvt.Ltd)

  Jun 2014 - Dec 2015

  Senior guest service assistant

  - Always greet guests in a friendly and professional manner according to Hotel standards- Perform accurate check-ins and check-outs of guests daily- Answer the telephone in a timely and professional manner- Run daily reports to check reservations for accuracy and identify any special requests- Responsible for a cash float throughout your shift and ensuring it balances correctly at the endof shift- Anticipate and address guest’s service needs- Listen to guest’s complaints or concerns and resolve their issue in a timely manner- Promote a safe working environmentfire panel, ensuring guest safety and participate in an evacuation if necessary - Performs any additional tasks which are assigned by management Show less

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  Royal Orchid Hotels

  Dec 2015 - Nov 2016

  Front Office Supervisor

  Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating ProceduresAdhere to and executes all job task checklist pointsPerform registration process by obtaining data from guest and by observing the established guidelinesEnsure the strict control of room keys. Supervise the key handling procedures for maximum securityEnsure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolvedCash handling and credit processing as required, to include Gift Card redemptionResolve guest complaints or otherwise follow up with manager Enforce the key handling procedures ensuring maximum securityEnsure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box Show less

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  THE LUXURY COLLECTION

  Nov 2016 - Jul 2020

  Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Show less Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute assignment sheets/workboards to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list. Complete required Housekeeping paperwork. Show less

  • Housekeeping Supervisor

    Oct 2017 - Jul 2020

  • Housekeeping coordinator

    Nov 2016 - Sept 2017
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  Chryso hotels

  Mar 2021 - Nov 2022

  Assistant Housekeeping Manager

  • Hotel housekeeping (Rooms. Banquet etc) renovation• Occupancy forecast• VIP/Group arrivals• Staffing• Complaints handling (based on DM log)• Business for the day• Staff productivity (guest room cleaned per service associate)• Checking public area condition• Prepares details of guest room and cleaning supplies, equipment, uniforms, linen and flowers for the covered year• Provide labour needs details to HRD for incorporation in the labour cost budget.• Prepare CAPEX list with rationale for approval.• Prepare and submit the following reports to the general manager on a regular basis.• Linen inventory- quarterly• Amenities inventory – every other month Show less

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  Azaya Beach Resort Goa

  Nov 2022 - Nov 2023

  Assistant Housekeeping Manager

  Assist with overseeing Housekeeping/Laundry operationsOperate within departmental budgets through effective stock and cost controls and well managed schedulesSupport departmental targets and objectives, work schedules, budgets, and policies and proceduresEnsure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standardsPerform routine inspections of all Housekeeping areas and report any issues to the Higher Management Implement, effectively, all Housekeeping policies and procedures including Health and Safety and securityMonitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team workEnsure team members have an up-to-date knowledge of all room categories and amenitiesMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure ongoing training to enhance team skills & knowledge Ensure communication meetings are conductedManage team performance issues in compliance with company policies and proceduresSupport managing, training and developing the teamProvide excellent guest serviceAssist other departments wherever necessary Show less

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  Marriott Resort Palm Jumeirah, Dubai

  Jan 2024 - now

  Housekeeping