Hannah Oliver, MSML

Experience

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  Tio Juan's Margaritas Mexican Restaurant

  Jul 2013 - Jan 2017

  Administrative Assistant

  • Field all Phone calls & emails from guests regarding their experience & make decisions on how best to recover the guest• Fundraising coordinator for all 27 locations including Massachusetts & use of the Form 10B• Maintain all marketing reports, & the guest loyalty program• Received & fulfill online gift card orders from guests• Various office management tasks such as maintaining the office supply budget, reception duties, filing, etc.

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  Lawn Dawg

  Jan 2017 - Jun 2017

  HR and Sales Assistant

  • Updated of database information, measured property area, created estimates & distributed between the sales team• Ran & formatted various sales, operation & marketing reports• Attended meetings with Sales Director in order to take minutes• Assisted with digitization of all paper files to ensure compliance• Assisted with the interview & selection process within the sales team• Assisted with administration of performance reviews

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  Tech Transport

  Jul 2017 - Aug 2018

  Logistics Analyst

  • File, track & follow up on freight claims for 30+ customers (average of 125+ active claims at a time)• Create & update monthly on-time delivery reports for monthly shipments for company’s largest customer (average 5000+ shipments per month)• Data Analysis as needed such as carrier data reports demonstrating shipping trends for varying lengths of time• Create & maintain the procedure manual as well as train all new customers & employees on how to use the claim system & the various laws• Set up & confirm arrangements for disposition of damaged or refused freight as needed• Assist in the concept design & maintenance of the new proprietary web-based claims tracking & filing system• Audit carrier invoices to patch pricing agreements & contact carriers & follow up on invoice corrections as needed• Provide web support to assist with various customer & employee concerns as needed• Stay informed & up to date on all laws as applicable to freight loss & damage claims Show less

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  Omni Mount Washington Resort

  Nov 2018 - Sept 2019

  • Track, place and maintain the Housing for all International and Domestic Associates living on property• Track and follow up on all maintenance requests for the dorms and apartments through Synergy• Inspect dorms and apartments and follow up on any concerns that arise• Administer, maintain, enter and audit all documentation related to housing agreements and rent deductions and retainer reimbursement• Chairperson of the Omni Service Champion Committee & administer the program for the resort• Planning and Executing all International Associate Events both on and off property Show less • Create & maintain Quarterly Newsletter, as well as reformat & maintain the Daily Dialog for the resort• Answer associate questions related to various HR related questions• Assist in the planning & execution of all employee related events & trainings, including Annual Gala, Monthly Snacks, & more• Perform Bank Drops, manage employee meal cards, manage office supply budget & receive shipments through Birchstreet• Request & perform employee annual background checks• Audit Lunch Waivers, Day of Rest Waivers & W4 accuracy within UltiPro• Assist with Data Entry for new & current employees as well as complete new hire paperwork & process terminations Show less

  • Housing Coordinator

    Jun 2019 - Sept 2019

  • Human Resources Coordinator

    Nov 2018 - May 2019
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  Warren and Company

  May 2019 - now

  Head of Human Resources

  - Payroll for 5 departments including 100+ employees - Setup and maintain HRIS system using the Toast Payroll system- Maintain integrations between Toast Payroll, Toast POS and 7shifts- Establish, maintain and enforce all HR policies as required by law- Workers Compensation reporting- Establish and maintain J1 program, partnering with CHI. - Write and administer housing contracts for employee housing- Recruitment of employees for seasonal employment over the various departments. - Lead the development of training programs for each position through use of the Trainual platform - Sourcing and development of comprehensive training program using Thinkific Pro plan - Coordinate with executive leadership regarding scheduling and payroll planning- Track and maintain all administrative licensing and required documentation as required by federal, state and local law Show less

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  TideSmart

  Sept 2019 - Jun 2020

  Marketing Services Manager

  • Provide support to pharmacies via phone, email ticket system and live chat features.• Advise pharmacies on what product(s) will best suit their needs; assist in the creation of products and submission of creative requests in Access• Approve print ads and scripts for both Radio and TV to ensure brand compliance• Use Smartsheets to help create and maintain the status of various call campaigns, and other trackable forms as needed.• Create report used to generate billing for products and services utilized • Reporting for weekly KPIs and expense reporting• Develop and Implement new training plan for support staff• Enter, report on and follow up on all product tracking• Assist with enrollment status, demonstration of the program and answer questions as they arise for additional program for the client.• Conduct Market Research on various companies as part of a growth initiative.• Minor website management as needed Show less

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  Causeway Gifts LLC

  May 2020 - Jul 2023

  Small Business Owner

  - Customer Service including sales and satisfaction- Procurement and product sourcing- P&L reporting and management- Social Media Marketing and website management- Inventory management including Point of Sale tracking, ordering and reordering of supplies and products, and web order fulfillment- Designing and Executing Planograms- Developing and implementing pricing strategy

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  Abbott

  Oct 2020 - Mar 2021

  Training Event Coordinator

  Working with Abbott Labs in Westbrook, ME* AM Registration Lead for New Hire Orientation: - Obtain daily training list from HR and check in new hires - Ensure all new hires accurately complete orientation paperwork - Follow up with appropriate groups regarding various daily attendance reporting* Morning COVID-19 Testing Registration Lead - checking in employees for weekly Covid-19 testing, tracking and verifying Concentra paperwork for accurate reporting and result distribution* Documentation Audit - conducted full audit, organization and scanning of all new hire orientation training records of approximately 2000+ employees* Trained as JI Developer and assisted with creation of various JBS as needed Show less

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  Unum

  Nov 2021 - Jun 2022

  Senior Human Resources Representative

  -I9 Reviewer - including both paper and eVerify-Assist 10,000+ employees with various HR needs via phone system, case submission, or online chat systems-View, explain or correct PTO for all 50 states and Ireland-Explain and share policies as needed including state specific policies for all 50 states and Ireland-Assist with corrections of Organization Charts and updating Delegation access as needed -Assist with various aspects of the full work lifecycle including: onboarding, mid-life, and offboarding Show less

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  Bill Dodge Auto Group

  Sept 2022 - Jul 2024

  Human Resources Generalist

  - Recruitment: 9+ departments, assist with needs assessment, screening, placement, track applicants through Trakstar Hire ATS, complete required background and motor vehicle checks, create and send offer letters and schedule orientation - Onboarding: all new hire paperwork, conduct orientation- Benefits Administration: review all benefits for both new employees and annual open enrollment, explain medical, vision, dental, HSA and FSA accounts, and voluntary benefits, assist with the completion and processing of all enrollment documents, explain and assist with completion of documentation for any applicable QLEs throughout the year- Workers Compensation: collect, complete and submit all initial injury reports, employee and witness statements, and M1 documentation, complete and submit any requested wage reports, track, complete, and post 300A in compliance with OSHA regulations- FMLA: collect all information, send and track all required documentation, create and maintain trackers for any intermittent FMLA paperwork - Employee Relations: participate in and actively pursue employee events, employee retention, file any disciplinary documentation, receive and investigate any formal complaints, participate in disciplinary conversations, listen whenever and employee needs to talk or vent, exit interviews, other procedural matters as needed Show less

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  Manpower

  Jul 2024 - now

  Managing Director