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Reginaldo Macedo

Reginaldo Macedo

Flight Attendant

Followers of Reginaldo Macedo269 followers
location of Reginaldo MacedoSão Paulo, São Paulo, Brazil

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  • Timeline

  • About me

    Flight Cabin Manager at LATAM Airlines

  • Education

    • Universidade Bandeirantes de São Paulo

      1999 - 2002
      Bacharel Comunicação Social Propaganda e Propaganda

      Activities and Societies: Propaganda e Propaganda Communication Marketing and Advertising

    • Hilton High School

      2005 - 2005
      Welcome Guests with Disabilities Food Safety

      Hospitality and Guest Service

    • ANAC

      1992 - 1992
      Flight Attendant Cabin Crew CHT - permanent technical skill certificate

      Activities and Societies: Flight License

    • TAM Airlines

      2010 - 2013
      Chefe de Cabine Narrow Body Guest Relationship and Team management A320F

      Liderança, Segurança, Trabalho em Equipe, Eficiência ser Atencioso

    • Universidade Paulista

      1991 - 1992
      Bacharel em Ciências Sociais Comunicação Social

  • Experience

    • TRANSBRASIL LINHAS AEREAS

      Aug 1992 - Jan 2002
      Flight Attendant

      Cabin CrewDomestic and Internacional 4500 Hours flyingBoeing 767-200/300Boeing 737-300/400Safety, securityDutty Free Shop

    • Trust Filmes

      Sept 2002 - May 2003
      Assistant Customer Service Manager

      Service Manager suportPlanning and developing multimedia processes B2B, B2C to GM Brasil and C&A

    • Hilton London Paddington

      Jan 2004 - Nov 2005
      Bar Staff

      Bar Tender, Bar Back suportWaiterF& B ServiceShift inchargeConference and Banquet AssistantSales agent

    • GOL Linhas Aéreas Inteligentes

      Oct 2006 - Apr 2010
      Cabin Crew Attendant

      Cabin Crew2500 FlyingBoeing 737-300Boeing 737-700/800NGDomestic and Internacional

    • LATAM Airlines

      Apr 2010 - now

      South America crew;Focus on costumer retention;Brand ambassador;High eNPS score;High value customer expert. Airbus OperatorA319, A320, A321 Team leader;Cabin crew manager;Cabin crew Chief Purser;Extensive experience in customer service;Expert in conflict resolution;F & B Service;Onboard Sales Agent;Dutty Free Shop Sales;Cabin crew team leader Latin America;Top Tier Exclusive Service. In charge of the Flight Safety, Security;Client's confort in charge;Hight standard of guest servicePremium ClientsAirbus 319/320/321Domestic and Internacional

      • Flight Cabin Manager

        Jun 2019 - now

      • Cabin Crew Trainer

        Jan 2015 - now

      • Chief Purser Cabin Crew

        Apr 2013 - now

      • Cabin Crew

        Apr 2010 - now

  • Licenses & Certifications

    • CHT Tecnical Certified

      Agência Nacional de Aviação Civil
      Apr 1992
      View certificate certificate

    • Marketing and Advertising

      Universidade Paulista

    • CMA Medical Health Certified

      ANAC - Agência Nacional de Aviação Civil
      Mar 2022

  • Honors & Awards

    • Awarded to Reginaldo Macedo
      Cabin Crew LATAM AIRLINES Apr 2019 Excellence in Customer Experience