Mohammed Alazabi

Experience

• 

  Alhadatha Telecom and Information Co.

  Mar 2014 - Jul 2022

  • Assist the Sales teams in a pre-sales role to qualify, manage and close sales opportunities.• Dealing with main Fiber optic Provider (HLC) to extend cables to the company customers. • Plan and modify products to meet customer needs.• Confer with customers and engineers to assess equipment needs and to determine system requirements.• Collaborating with the Technical Team to determine how products and services could be developed or modified to suit the needs and requirements of the customer.• Participated in different types of tenders by being responsible for the participation from a to z. Show less • Respond promptly to customer inquiries and handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.• Prepare proposals (Technical/Financial) based on collected RFP in coordination with concerned divisions/departments (Internet Service/ Network Solutions/Business Solutions/...etc.).• Prepare and deliver technical presentations that explain the company services to customers and prospective customers.• Establish relationships with new customers and key company representatives.• Negotiating contracts & SLAs, terms and conditions.• reporting (daily, weekly, monthly and quarterly) to management.• Secure and renew orders and arrange delivery. Show less • Ensuring all operations are carried on in an appropriate, cost-effective way.• Improving operational management systems, processes and best practices.• Work closely with management team to set and/or implement policies, procedures and systems and to follow through with implementation.• Monitors network infrastructure related trouble tickets, referrals, and alarms related to the operational status of the network; assigns & dispatches teams to perform any required maintenance in a timely manner to meet SLAs.• Participates in team meetings, providing input and suggestions.• Create weekly performance reports showing the size and type of work.• Document the daily problems of the teams and ensure the development of appropriate solutions.• Handling the company expansion plan by finding new sites for WIFI towers and agreeing with the site owners till the site installation and operating. Show less • Install, configure and maintain all network devices and services (e.g., routers, switches, firewalls, VPN, QoS).• Network troubleshooting and fault analysis.• Customers problems troubleshooting and resolve.• Trouble ticket generation and response; carrier interface and escalations. • Implement network monitoring and reporting tools.• Work outside normal business hours when required - scheduled maintenance, outage response, last minute requests.• Performs other related duties as required. Show less

  • Sales Supervisor

    Jul 2018 - Jul 2022

  • Sales Engineer

    Dec 2016 - Jul 2018

  • monitoring systems administrator

    Jan 2016 - Dec 2016

  • Operations Manager

    Dec 2015 - Dec 2016

  • Network Engineer

    Nov 2015 - Dec 2016

  • Installation Engineer

    Mar 2014 - Dec 2016
• 

  TLINK Telecom & Informatiocs Co.

  Aug 2022 - Jun 2023

  Chief Executive Officer

  internet servicesNetwork InfrastructureUnified Communication and CollaborationData Center Design & BuildPhysical Security systemsSurveillance systemsinformation Technology Consultancy

• 

  Giga Ltd.

  Mar 2024 - now

  Business Development Manager