Mark Randall

Experience

• 

  Volkswagen AG

  Jan 1989 - now

  Volkswagen Group Roadside & Network Standards Manager
• 

  Volkswagen Group United Kingdom Limited

  Jul 1989 - now

  Volkswagen Group Roadside & Network Standards Manager

  Support the Brands to collectively become number one in customer satisfaction by improving the first time fix and delivery quality.Support the Authorised Repairers to ensure the minimum level of inconvenience to customers by promoting exceptional customer service levels within Network Standards and Roadside Assistance.Responsible for the Volkswagen Groups Network Standards, to ensure we achieve a high level of customer satisfaction and operational excellence and for the Volkswagen Groups Dedicated Roadside Assistance, ensuring that all aspects of the contract are maintained to a high quality, and maintain our high Fix rates and customer satisfaction. Show less