Tom Knight-Markiegi

Experience

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  Freelance

  Jul 1995 - now

  Web Developer

  Design and development of various websites and applications. Specialising in community and voluntary sectors as well as e-commerce.Variety of different languages and tools used, including HTML5, CSS3, PHP, JavaScript, Node.JS, React, WordPress, Drupal, Shopify.

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  Dialogue, a CLX Communications Company

  Aug 2004 - Feb 2010

  Software Engineer

  Involved in full development life cycle from requirements gathering through to deployment and maintenance. This included developing APIs.Wrote technical specifications and documentation.Development testing and worked with the QA team before systems were deployed to the production environment.Assisted customer services and operations teams in fault-finding and resolution.Created dashboard for counting SMS voting on Big Brother handling millions of votes per hour, ensuring continued service provision in subsequent years.Implemented coding standards policy which improved developer productivity.Designed Payforit Single Click mobile internet payment system agreed by Mobile Payment Services Association.Java, PHP, Perl, Bash, Tomcat/JSP, J2EE, Linux, Apache, MySQL, Hibernate, Spring, iBATIS, CVS, Struts, JBoss, SOAP, HTML, XHTML, JavaScript, WAP, SMS, MMS, UML, JFreeChart. Show less

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  Sheffield Hallam University

  Feb 2010 - Oct 2019

  Drove the direction for the management of the development and testing activities across the department.Member of the University’s Web Steering Group which had strategic oversight and accountability for the University’s entire web presence.Led the planning, design, management, execution and reporting of development and quality, using appropriate development and testing tools and techniques and conforming to agreed process standards and industry specific regulations.Managed a team of 8-10 developers and business analysts to ensure that new and amended systems performed as specified (including security requirements), and that the risks associated with deployment were adequately understood and documented.Led in ensuring that development and quality assurance was applied as a consistent service across the department and acted as a key quality expert in ensuring the University's third-party suppliers conformed to processes and standards.Implemented a DevOps capability, including the introduction of automated processes and cultural changes to ways of working. Using tools such as Octopus Deploy, TeamCity, Git, Bitbucket, cucumber and gherkin.Designed, developed and implemented Web Governance framework.Designed, developed and implemented Design and Transition ITSM process.Strategy Development, Governance, Supplier Management, Service Design, Service Transition, Continual Service Improvement, Agile Software Development, Automated Testing, Applications Architecture, Cloud Computing, Artificial Intelligence, Public Sector Procurement, ITIL® Expert, ISO 20000, DevOps, Azure, PRINCE2®, Sitecore, ASP.NET, MVC, MS SQL, BizTalk, Git. Show less Led Web & Learning Environments team to deliver second line support for corporate systems across the University.IT Service Management: incident management, problem management, change management, release and deployment management, supplier management, business relationship management.Developed web and mobile strategies and Service Management policies and procedures.Project managed development of new systems and improvements to existing systems.Day-to-day operational systems supportStaff appraisals, recruitment and selection of new staff.Introduction of automated testing framework using Selenium and JMeter.Implementation of knowledge sharing policies.Introduction of new problem management process.ITIL®, PRINCE2®, Blackboard VLE, SharePoint, PHP, Python, Oracle, MySQL, Linux, Solaris, Apache, Subversion, Selenium, JMeter, Java, HTML5, CSS3, JavaScript, AJAX, jQuery, Bash. Show less Designed and developed bespoke web applications using LAMP.System administration of a cluster of 10 Linux servers.Provided information and assistance to the support desk team for dissemination and fault resolution.Provided face-to-face training and documentation of systems.Contributed to the Faculty of Development and Society's web strategy.Implemented version control using subversion which improved team development.Developed automated application deployment process including database backup and rollback which prevented downtime.PHP, Python, MySQL, Linux, Apache, Bash, HTML, JavaScript, AJAX, XML, Subversion, Photoshop, Adobe Connect, Adobe Captivate, JpGraph. Show less

  • Development and Quality Manager

    Oct 2016 - Oct 2019

  • Systems Support Team Leader

    Aug 2011 - Oct 2016

  • Senior Online Services Technician

    Feb 2010 - Aug 2011
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  ItSMF UK

  Jan 2015 - Oct 2019

  Member