Roberta D.

Experience

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  Manpower

  Jan 1996 - Aug 1999

  Customer Service Representative
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  Telia Sverige

  Aug 1999 - Sept 2001

  System Administrator
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  Infonet Svenska AB

  Oct 2001 - Sept 2003

  System Administrator
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  Air France

  Apr 2004 - May 2004

  Group travel sales (trainee)
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  XL Group

  Aug 2004 - Mar 2006

  Property & Casualty Administrator

  Administrator for casualty and property

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  AIG

  Apr 2006 - Jun 2019

  Consumer Service Team Supervisor

  Responsible for the day-to-day operations of a team of representatives at a call center, that handles customer service inquiries and sales via the telephone and e-mail. Working as supervisor within the consumer division at AIG, managing an external customer service and responsible for a wide range of tasks such as billing, administration, processes and systems. Also involved in insurance products development and supporting claims department within Consumer.Training internally as well as the customer service on new products, routines and system-related tasks.Constantly working on improving the administrative systems with enhancements and defect-solving to ensure the systems used are always up-to-date, compliant and user-friendly.Starting new projects and follow security assessments on external vendors.My strengths are my accuracy and my creativity thanks to which I always see improving opportunities in processes and routines to make these more effective.Also, I have single-handedly worked on the creation of the Swedish administrative system currently used, as a project responsible, by e.g. gathering all information needed for using this system in Sweden and apply it to Swedish standards and regulations. Show less

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  Marsh & McLennan Companies

  Nov 2019 - Jan 2020

  Project Leader - Contractor
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  Marsh Sweden

  Jan 2020 - Mar 2024

  Insurance Operations Specialist - Service & Sales Operations - Consumer & Commercial

  Certified/licensed insurance broker. My role involves tasks like analysing business operations and identifying customer needs in order to bring the two closer together. Analysing and then structuring operational processes and routines. Involved in client and policy management. Second-line support on insurance products and processes. Moreover daily monitoring the performance of outsourced operational processes.Responsible for vendor management as well as for internal systems and platforms. Show less

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  Aon

  May 2024 - now

  Nordic Project Manager

  Change Management Nordic Project Manager within Nordic Operations