Ennio Colon

Experience

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  PeopleShores

  May 2018 - Oct 2021

  Process Associate

  PeopleShores Office Duties• Developed an AAE taskbot to automate a Quickbooks Invoice process• Developed five bots to automate five different CRM processes• Performing education with Network+ and Security+ Certifications to supplement automation skills• Performed Incident Response during network issues • Additional duty as IT administrator at PeopleShores• Mobilized a secure remote work environment during the PandemicMicrosoft Facial Recognition Q&A Project, San Jose, CA• Fulfilling the survey quota by persuading clients to participate in a facial recognition study for Microsoft• Assisting with the setup and process of recording numerous demographicsCall Center - Confidential Project• Assisted families in need of iPads for remote learning, refreshing and updating applications, moderate Wi-Fi issues, and fixing malfunctioning apps through erase all content and settings• Assisting with resetting passwords, username accounts.• Gathering and documenting details through tickets, and passing along new problems and complex problems through forums• Handling all shifts with regards to accepting calls, and taking calls and resolving technical issues with Spanish callers, without a translator• Assisting teachers and SPOCs with locking, unlocking, or handling error codes, with the help of T-Mobile• Locking mobile devices in case they go missing, or prompting clients with locked devices to return them to the schools Show less

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  Amazon

  Aug 2020 - now

  Amazon Prime Shopper

  Part Time Duties with PeopleShores Full Time• Worked Part Time in Weekends on the front lines, during the COVID-19 Pandemic• Physical activity, walking through different aisles to pick up requested items• Meeting the threshold for number of items bagged per hour.• Bagging requested items• Performing curbside parking drop-offs• Cleaning workstations, equipment• Inventory restocking• Fully Vaccinated with Moderna; awaiting booster shot• Wearing facemask, keeping social distance• Taking temperature checks, and passing every time Show less