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Adil Aboudou

Adil Aboudou

Customer Service Agent

Followers of Adil Aboudou1000 followers
location of Adil AboudouCasablanca-Settat, Morocco

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  • Timeline

  • About me

    Customer Service Manager | Supervising Project Management

  • Education

    • Traning institute of aviation and tourism careers

      2013 - 2015
      Diploma Tourism and Travel Services Management

    • Ben Banaa Elmorrakoshi High school

      2007 - 2011
      High School Diploma Science

      Science

    • Saint Petersburg State University

      2012 - 2016
      Bachelor's degree Tourism and Travel Services Management

  • Experience

    • Office National Des Aéroports

      Jan 2013 - Jan 2014
      Customer Service Agent

      • Greet passengers and provide them with information on seats and tickets availability.• Inquire into passengers' desired travel routes and determine the best possible way to provide them with a suitable itinerary.• Handle complaints regarding cancelled or and rescheduled flight and assist passengers in finding alternatives.

    • Kenzi Tower Hotel

      Jan 2013 - Jan 2014
      Customer Service Agent

      • Meet and Greet Guests and VIP Members .• Handle guest requests and complains in a polite and efficient manner, gives further instructions to relevant staff If needed to ensure customer satisfaction • Guest analysis: Analyse guest feedback from different operations and suggest ways to improve quality.

    • Qatar Airways

      Jan 2016 - Jan 2017
      Lounge agent

      • Received Employee Excellence Award.• Ensuring that the performance meets airline and company standards.• Anticipated the needs of premium guests.• Greet passengers and provide them with flight information

    • Etihad Airways

      Jan 2017 - Jan 2019
      Cabin Crew

      • Providing great 5* Airline customer service and hospitality • Ensuring the safety of the guest and first aid• Time flexibility and ability to deal with emergencies

    • Yale-China Association

      Jan 2019 - Jan 2021
      Teacher Management

      • Managing the local teachers to comply with the administration.• Training employees to reach the international standards. • Preparing and distributing progress reports.

    • StayHere

      Jun 2022 - Jan 2023
      General Manager

    • CWC Immigration Solutions Inc.

      Jan 2023 - Mar 2024
      Business Development Manager

      Planification et mise en œuvre de nouvelles initiatives sur le marché cible.Faire grandir les collaborateurs et développer les talents.Collaborer avec le réseau de partenaires internes et externesManager, assister à des conférences et à des événements

    • IO Solutions Contact Center

      Mar 2024 - now
      Customer Service Manager

      Superviser la Gestion des Projets et la Livraison.Former et superviser le personnel.Gérer la Dynamique Interculturelle de l’Équipe.Évaluer les Performances et Fournir des Retours.

  • Licenses & Certifications

    • 15 Secrets Successful People Know about Time Management (getAbstract Summary)

      LinkedIn
      Dec 2022
      View certificate certificate

    • How to Build Credibility as a Leader

      LinkedIn
      Dec 2022
      View certificate certificate

    • The Art of Leadership (getAbstract Summary)

      LinkedIn
      Dec 2022
      View certificate certificate