Lesley Northey

Experience

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  DHL Global Information Systems

  Mar 1997 - Oct 2004

  Change, Configuration and Release Manager

  • Accountable for Change, Configuration and Release Management key processes area within a complex Operations Data Centre supporting a >1.3 Billion (€) euro annual business• Managing 6 Change and Configuration Analysts and 4 Release Analysts providing service to 1000’s of users across Europe and managing 2,000 CIs and 400 Changes/ month • Working within a formal ITL environment• In addition to the Change, Configuration & Release responsibilities (detailed in BT) the following build management activities were undertaken; monitoring and analysis of processes & standards, process improvement and people skills matrix management• Famliarity with different Life Cycle models - Waterfall, Iterative, with hands-on experience of implementing standards such as ISO20K, BS90001, etc• Eperience of transition into operational service of new services/products – full service lifecycle Show less

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  BT

  Nov 2004 - Mar 2009

  Change, Configuration and Release Manager / ITIL & ISO20K Consultant

  • Managing a team of 9 Change and Configuration analysts and 4 Release Analysts who looked after the entire Change, Configuration & Release processes on behalf of 60,000 users across the UK and managing 750,000 CIs and 400 Changes per month: Unix, Windows, Cisco & HP• Working within a formal ITIL framework which also achieved ISO20000 certification • Accountable for the process engineering and implementation of ITIL/ISO20000 compliant Change, Configuration & Release Management processes and a Federated Configuration Management Database (CMDB)• Responsibility and ownership for designing, implementing, maintaining/controlling (via change mgmt.) all Change, Configuration & Release management processes, procedures, work instructions, standards, activities and Configuration Items (CIs). Ensuring Configuration Management Database is accuracy, via validation, verification and auditing and compliant to ISO20K and ITIL framework• Documented processes, standards, service definitions and tool requirements specification, whilst running an ‘Awareness Campaign’ to highlight the benefits of Change, Configuration & Release Management to business, project management and operational stakeholders Show less

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  Man Group

  Mar 2009 - Mar 2011

  Change, Configuration & Service Transition Manager

  • Accountable for the integration of an ITIL Change and Configuration Management process solution within Man Group, introducing effective impact analysis of change and ‘release into service’ due diligence procedures.• Accountable for introducing the concept of Configuration and Asset Management. Developing the processes, procedures, operational work instructions, toolset requirements and governance of an ITIL compliant function to support the global IT provision, within a financial business environment.• Accountable for designing and implementing a new federated CMDB strategy (HP Universal CMDB and Service Now), whilst maintaining/controlling all Change, Configuration & Release management processes, procedures, work instructions, standards, activities and Configuration Items (CIs), supporting an alterative investments portfolio of $44bn. Show less

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  Trinity Expert Systems

  Mar 2011 - Oct 2013

  Change, Release and Transition Manager

  • Accountable for the design, test, implementation and operation of ITIL based Change and Configuration Management process solutions within a global Insurance company• Designed, configured, tested, deployed and operated a federated Configuration Management System, supporting the ITIL suite of processes• Managed the operational Change, Release and Configuration Management processes.

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  Data Communications Company

  Oct 2013 - Aug 2015

  Service Change Manager

  • Accountable for the implementation of an ITIL Framework based Change, Release and Deployment and Service Asset & Configuration Management solution to support a Department of Energy and Climate Control (DCC) awarded Licence to deploy and manage 53 million Smart Energy Meters to all domestic premises in the UK, by 2020 • Accountable for designing, testing and implementing a federated CMS (Remedy based), supporting in excess of 75 million Configuration Items and an overall investment of £2.5bn • Responsible for supporting the DECC and Ofgem regulatory obligations of the Licence and Smart Energy Code, ensuring all changes are justified as ‘Efficient and Effective’ and ‘Cost Effective’ for the consumer. Support Finance management in change metrics and financial auditing of cost, including Commercial/Contract Change Management. Show less

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  1insurer

  Sept 2015 - now

  Product Quality Assurance Manager

  1insurer (formally Innovation Group Software) is a global provider of software-led solutions to insurers for more effective policy management, claims management and analytics. Part of The Carlyle Group, a global alternative asset manager with $188 billion of assets under management, the 1insurer Suite is operating in 8 of the top 10 global insurance markets across 4 continents. In every market, 1insurer's technology empowers insurers to deliver better, faster results, making us the global partner of choice for locally delivered insurance solutions.Web Site : www.1insurer.comTwitter : @1insurerResponsibilities:• Accountable for Quality Assurance, including Release Management, across the Product Development organisation• Accountable for Defect Management, including management of Service Level Agreements and metrics, driving down pre-release defects and increasing quality of product released to our customers. • Responsible for improved coverage of automated regression testing, with effective KPIs and metrics to analysis trends • Accountable for Continuous Service Improvement across the Service Delivery organisation, initially initiating the development of the business case for a new Continuous Implementation/Delivery Model and then the management of the design, development, test and implementation of the new model.• Accountable for the development and operation of effective business metrics for strategic and operational business needs. Show less

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  JPMorgan Chase & Co.

  Aug 2016 - now

  Cybersecurity & Controls - Product Management

  • Governance & Control - Product Manager

    Aug 2017 - now

  • VP - Change & Release Manager

    Aug 2016 - Aug 2017