Robert Davies MBA

Experience

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  Sprint

  Jan 2001 - Aug 2010

  Responsible for the data management, reporting, budgeting, and customer support of Sprint Wireless National Platform Networks. Collaborated with multiple internal organizations and external vendors to insure program success.Significant accomplishments include:• Effectively capacity managed the Location Based Services platform through a period of significant growth.• Developed reporting structure tools to monitor and manage network capacity for the Location Based Services, E911, and Intelligent Service Control Point platforms.• Developed and coordinated a monthly dashboard style executive review for multiple Wireless platforms.• Completed training guides and Standard Operating Procedure documents for several platforms. Show less Recruited to the position to co-ordinate and facilitate wireless E911 system upgrades for Sprint. Interfaced and negotiated with Public Safety Answer Points (PSAP’s), Sprint E911 translations, Switch Operations, Field (RF) Operations, equipment vendors and Local Exchange Carriers. Led a team responsible for technical support, workload management and network migration scheduling.Significant accomplishments include:• Led a four person 911 special project team dealing with escalations, process improvement and managing production to solve critical network issues impacting E911 services.• Responsible for half of the US for E911wireless service on all new cell site additions. Interfaced with RF engineering and various government agencies to ensure correct call routing.• Established record productivity numbers for migrations completed.• Initiated process improvements that improved test success rates by 25% in the first 6 months.• Designed and implemented new cell site weekly and monthly data reports and data coordination sheets for all new implementation testing. Show less

  • Business Analyst

    Jan 2007 - Aug 2010

  • Project Manager

    Jan 2005 - Jan 2007

  • Network Engineer

    Jan 2003 - Oct 2005

  • Network Analyst

    Jan 2001 - Jan 2003
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  Ericsson

  Oct 2009 - Nov 2012

  Network Planner

  Ericsson, Overland Park, Kansas August 2010 – August 2012Regional Network Planner – Transport NetworksResponsible for the budgeting, planning and implementation of 12 US States on the Metropolitan Area Network Platform for the customer Sprint. Significant accomplishments include:• Complete Network Designs and issued Planning Letters in accelerated timeframes to support Network Vision rollouts in the Kansas City and Dallas markets. Ensuring continued high customer satisfaction.• Completed network audit finding 2 million dollars of recoverable equipment.• Completed a two year 10 million dollar per market budget in accelerated timeframe.• Manage director level monthly staffing requirements for 6 engineering teams. Show less

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  Sprint

  Nov 2012 - Oct 2014

  Network Planner/Project Coordinator

  Responsible for designing, planning, budgeting and project managing Sprint wireline access network capacity in 12 major markets; also led the nationwide modernization effort for the synchronization platform, and supported multiple design initiatives in support of customer opportunities.Significant accomplishments include:• Successfully executed a multi-year, $20 million budget involving over 150 installation projects.• Completed network designs and issued planning letters in accelerated timeframes to support multiple strategic technology rollouts.• Led a network audit resulting in the recovery (and reuse) of over $2 million of network equipment.• Created a new process for end to end synchronization clock installations, resulting in reduced installation timeframes and over 30% cost savings. • Recognized for the ability to drive critical network upgrades at high visibility sites in accelerated timeframes.• Selected to lead a multi-organization customer support program. Show less

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  KC Prime Soccer Club

  Jan 2014 - now

  Soccer Coach
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  Ericsson

  Jan 2015 - May 2015

  911 Access Migrations - Project Manager

  Manage Access Management 911 Circuits for the customer Sprint.• Perform Network Analysis.• Request and Build Trunk Groups• Project Manage the circuit installation and disconnects.• Project Manage Circuit Migration

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  Empower

  May 2015 - now

  Responsible for developing and delivering client facing training materials on large scale system integration project. Coordinating data entrance criteria for Clients and Service managers with critical customer reporting issues.Significant accomplishments include:• Successfully completing client facing presentations to over 150 Large and Mega clients maintaining an average 6.1 (Scale of 7) satisfaction feedback score.• Developed a report mapping tool that is distributed to all Large and Mega clients (250) in support of the next generation reporting systems. • Support Client Service Managers through co-developing entrance requirements for critical client data reporting issues. Show less

  • Retirement Consultant

    Mar 2017 - now

  • Business Process Analyst

    May 2015 - now