
Robin Jade V. Conde, LPT, M.Ed.
Service Crew

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About me
Teacher | Virtual Assistant
Education

Philippine Call Centre Institute
-National Certificate II in Contact Center Services American EnglishI HAVE COMPLETED THE FOLLOWING COMPETENCIESBASIC COMPETENCIES• Participate in workplace communication• Work in a team environment• Practice career professionalism• Practice occupational health and safety proceduresCOMMON COMPETENCIES• Apply quality standards• Perform computer operationsCORE COMPETENCIES• Communicate effectively in English for customer service • Perform customer service delivery processes• Demonstrate ability to… Show more I HAVE COMPLETED THE FOLLOWING COMPETENCIESBASIC COMPETENCIES• Participate in workplace communication• Work in a team environment• Practice career professionalism• Practice occupational health and safety proceduresCOMMON COMPETENCIES• Apply quality standards• Perform computer operationsCORE COMPETENCIES• Communicate effectively in English for customer service • Perform customer service delivery processes• Demonstrate ability to effectively engage customers Show less

Mongolia International University
-Master of Education - MEd Foreign Language Teacher Education | English Language
Bukidnon State University
-Bachelor's Degree in Education
Cagayan de Oro College, Cagayan de Oro
-Master of Arts in Education Educational Management
Experience

Jollibee Group
Aug 2010 - Aug 2011Service Crew• Ensured that the customers are satisfied with our services • Provided effective and exceptional service to our customers • Always maintained our station clean and organized according to Jollibee’s standards • And always worked jolly, attentive, and fast

Chat t’kw Internet Café
Sept 2011 - Nov 2012Customer Service Person• Assisted all the customers • Data entry, printing, scanning, lay-outing, photocopying, etc. • Trained new attendants for the other branches • In charge of sales • Maintained the cleanliness of the café

Printpage Enterprises
Nov 2012 - Jun 2014• Supervised, trained, and evaluated staff• Ensured smooth daily operations and implemented store policies• Handled escalated customer complaints and issues• Monitored sales performance and developed strategies• Managed store budget, expenses, and sales reports• Oversaw and audited inventory management• Coordinated with suppliers for timely delivery• Ensured quality standards and maintained equipment• Implemented safety protocols and communicated with stakeholders • Printing (eg. Photos, documents, etc.) • Ink Refill • In charge of the sales • Inventory of items • Troubleshooted printer, printer error, etc. • Delivered all the services with excellence
Operations In-Charge
Aug 2013 - Jun 2014Sales Staff
Nov 2012 - Aug 2013

Alrose Group of Companies
Aug 2014 - May 2018Administrative Assistant• Assisted the Accounting Officer • Reconciled processed works by verifying entries, and comparing reports to balance the account • Verified vendor accounts by reconciling monthly statements and related transactions • Reported sales taxes by calculating requirements and paid invoices • Prepared mid-month and month end reports and monitoring of inventory transactions • Data entry of DR’s (Delivery Receipt) and SI’s (Sales Invoice)

Department of Education - Philippines
Nov 2017 - Mar 2018INTERN• Planned, prepared, and delivered lessons to all students in the class assigned • Taught according to the educational needs, abilities, and achievements of the students • Assessed, recorded, and reported the development, progress, attainment, and behavior of the students • Providing and contributed to oral and written assessments, reports, and references of the students • Communicated, consulted, and cooperated with other members/staff of the school • Participated school assemblies Show less

Nanuri International School
Jun 2018 - Mar 2020• Lesson planning and delivery in line with the curriculum • Classroom and behavior management to ensure all students are developing• Monitored students' progression term by term and made work engaging children of all abilities • Maintained a safe and happy learning environment for all learners • Lesson planning and delivery in line with the curriculum • Classroom and behavior management to ensure all students are developing• Monitored students' progression term by term and made work engaging children of all abilities • Maintained a safe and happy learning environment for all learners
5th Grade Homeroom Teacher
Apr 2019 - Mar 20204th Grade Homeroom Teacher
Jun 2018 - Apr 2019

51Talk
May 2020 - May 2022• Provided instructions on reading, writing, and speaking to individuals• Presented lessons that are congruent to learners’ educational needs• Tailored lessons to accommodate differences in learning style and speed• Taught kids, teenagers, adults, and Zero-English learners• Trained IELTS & TOEFL educational materials• Evaluated the learners’ performance base on the set guidelines• Encouraged participation within the class to promote the consolidation of learning content• Established relationships with students to ensure that they disclose cognitive and psychosocial difficulties that may impede their academic progress Show less
Senior Teacher
Aug 2021 - May 2022Junior Teacher
Sept 2020 - Aug 2021English Language Teacher
May 2020 - Sept 2020

Structure Tech Home Inspections
Jun 2020 - nowGeneral Virtual Assistant• Email Management , Assist clients with any administrative tasks they need help with, schedule meetings and making travel arrangements • Data entry in MS Word, MS Excel, Google Docs, & Google Sheets • Social Media Management, Podcast Processing, Basic Photoshop, photo editing, Thumbnail Making, etc.

Deutsche Schule Ulaanbaatar
Mar 2021 - Jun 2022• Taught middle school and high school students grade students • Developed and delivered lesson plans that utilize a broad range of teaching techniques and strategies both in the physical classroom and online setting• Administered summative, formative, and performance-based assessments using appropriate assessment tools• Prepared materials and organized different classroom activities that address students’ needs and learning preferences
English Language Teacher
Aug 2021 - Jun 2022English Language Teacher
Mar 2021 - Jul 2021

Educational Advising Resource Center
Mar 2022 - May 2023English Language Trainer• Teaching Elementary, Pre-Intermediate, Intermediate, and Upper Intermediate students • Preparing students of different levels in taking IELTS Exam• Administering summative, formative, and performance-based assessments using appropriate assessment tools• Preparing materials and organized different classroom activities that address students’ needs and learning preferences

Монгол Тэмүүлэл Сургууль
Apr 2022 - May 2022Parateacher• On-call Parateacher for middle school students • Engaged students in active Speaking and Listening classes• Administered summative, formative, and performance-based assessments • Facilitated learning

Raffles International Institute Mongolia
Jun 2022 - May 2023Docent• Taught Elementary, Pre-Intermediate, Intermediate, and Upper Intermediate students • Prepared students of different levels in taking IELTS Exam• Administered summative, formative, and performance-based assessments using appropriate assessment tools• Prepared materials and organized different classroom activities that address students’ needs and learning preferences

Orkhon Khasu International School
Jul 2022 - Jun 2024• Designed and decorated the classroom to optimize the learning environment.• Provided individualized instruction, tailored teaching methods to cater to diverse learning styles, and offered personalized support to struggling students.• Communicated regularly with parents and students, fostering positive relationships and providing updates on student progress.• Promoted social and emotional development by creating opportunities for peer collaboration and emotional expression.• Implemented effective classroom management strategies to maintain a structured and productive learning environment.• Collaborated with colleagues and administrators to enhance teaching practices and student outcomes through ongoing collaboration and professional development activities.• Facilitated debate coaching sessions to develop students' critical thinking, public speaking, and argumentation skills.• Taught Primary, Middle School, and High School students.• Developed and delivered lesson plans that utilized a broad range of teaching techniques and strategies both in the physical classroom and online setting.• Administered summative, formative, and performance-based assessments using appropriate assessment tools.• Prepared materials and organized different classroom activities that addressed students’ needs and learning preferences.• Implemented specialized instructional strategies and resources to prepare students for the format, content, and rigor of the IGCSE examinations, including mock exams, practice questions, and exam-specific skills development.• Provided individualized support and guidance to students based on their learning needs, strengths, and weaknesses, offering additional help and resources as necessary to ensure each student's success. Show less • Taught Primary, Middle School, and High school students • Developed and delivered lesson plans that utilize a broad range of teaching techniques and strategies both in the physical classroom and online setting• Administered summative, formative, and performance-based assessments using appropriate assessment tools• Prepared materials and organizes different classroom activities that address students’ needs and learning preferences• Implemented specialized instructional strategies and resources to prepare students for the format, content, and rigor of the IGCSE examinations, including mock exams, practice questions, and exam-specific skills development• Provides individualized support and guidance to students based on their learning needs, strengths, and weaknesses, offering additional help and resources as necessary to ensure each student's success. Show less
Homeroom Teacher
Aug 2023 - Jun 2024English Language Teacher
Jul 2022 - Aug 2023
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Mongolia International University (MIU)
Mar 2023 - Aug 2023Summer Camp English Teacher
Jul 2023 - Aug 2023Substitute Teacher
Mar 2023 - Jun 2023
Licenses & Certifications

Licensed Professional Teacher
Philippine Professional Regulation Commission
Teaching English to Adult Learners
World TESOL Academy
Teaching English to Young Learners
World TESOL Academy
Certificate of Legibility
Civil Service Commission
Contact Center Services | National Certificate II
TESDA: Technical Education and Skills Development Authority
Teaching English to Speakers of Other Languages
World TESOL Academy
Teaching English to Online Learners
World TESOL Academy
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