Experience

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  Pyramid energy services llc

  Jan 2008 - Nov 2008

  Executive secretary

  - Administrative Support. - Routing Callers. - Office Functions. - Scheduling Meetings. - Handling Visitors. - Preparing Agendas. - Producing Reports. - Arranging Travels.- Writing Correspondence. - Reviewing Incoming Messages. - Conducting Research.

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  Camp taha

  May 2015 - Aug 2015

  Intern

  - Students counselor - Trainer - Administrator. - Teamwork - Project management - Assessment . - Customer service

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  Alezdihar language institute

  Dec 2016 - Jul 2017

  Branch manager

  - Maintaining Inventory Level. - Providing Proper Solutions. - Customer Service.- Building Customers Data Base. - Utilizing Technological Means. - Communication- Planning Events and Retreats. - Teamwork. - Budgeting

• 

  Sheraton hotels & resorts

  Jan 2019 - Feb 2021

  ■ Receiving all inquiries on the phone using appropriate etiquette.■ Handling requests of changing dates/room type, cancellations via several channels; phone, fax, email or Marriott Bonvoy App/GXP.■ Identifying guest needs and informing Hotels policy on booking guarantee and payment, special rate, and cancellation.■ Taking on the black screen (Marriott's Automated Reservation System for Hotel Accommodations, Marsha) to book, cancel or to upgrade or balancing the rooms. ■ Receiving all the incoming phone calls.■ Handling the Night Shift, monitoring the workflow and managing any situation.■ Utilizing Bonvoy GXP App to reach Guests (prior, during and after leaving the stay).■ Scheduling wake up calls and alerts.■ Working alongside with airport operation to arrange the stay of thecrew.■ Notifying the Laundry team for receiving and delivering the outfits asper the Crew Transportation Movement Sheet.

  • Reservations Assistant

    Nov 2019 - Feb 2021

  • Guest Service Agent

    Jan 2019 - Nov 2019
• 

  Arabian auto agency

  Apr 2021 - Aug 2021

  Sales coordinator

  Assisting our sales manager in drafting Quotations and booking.■ Handling, closing all the in-office sales processes from the client’s approval to delivering the POs and the uncompleted POs.■ Interacting/Communicating with storekeepers within the company branches/suppliers.■ Working with Sales representatives to assist and support in their daily responsibilities.

• 

  C.a.t. group

  Aug 2022 - now

  - Looking over the camp residents and their needs; specially, being in a remote area. being in this living condition, I am organizing events to break the intense pressure that the employees are exposed to. Budgets & Time Management are very critical to deliver the promise of bringing joy and happiness to the Remote area's community.- Creative Writing and Research are my way to connect with people, where I have developed several wellbeing handouts and newsletter into 5 different languages to maintain the community's betterment.- Reporting any Mental Health High Risk by utilizing the tool Mental Health Screening. Forecasting any behavioral trend to suggesting solutions in advance. - due to the challenging nature of my role I have to be Creative at problem solving skills ·Customer Service · Coaching · Negotiation · Team Building · Communication · People Development · Staff Development · Networking · Employee Learning & Development. Show less

  • Senior Well-being Officer

    May 2023 - now

  • Wellbeing assistant

    Aug 2022 - Aug 2023