Experience

• 

  Autozone

  Feb 1999 - now

  Work cross functionally to develop, implement and refine Store Operations processes and procedures. • Develops, designs and makes recommendations on new business processes to improve efficiencies • Directs, manages, tests and organizes project plan priorities and work with other functional groups to insure completion and implementation • Acts as lead for some strategic cross-functional projects • Conducts research to determine best practices throughout the industry to be used as benchmark to success • Improves upon and implements best practices • Assures timely completion of project tasks within budget Show less Cross functionally works to develop, implement and refine Store Operations processes and procedures.* Develops, designs and makes recommendations on new business processes to improve efficiencies* Directs, manages, tests and organizes project plan priorities and works with other functional groups to ensure completion and implementation of projects* Acts as lead for selected strategic cross-functional projects* Conducts research to determine best practices throughout the industry to be used as a benchmark to success* Improves upon and implements best practices* Assures timely completion of project tasks within budget Show less Oversees the day-to-day operations and other company initiatives within multi-unit AutoZone stores. Hire, trains,, and retain high performing AutoZoners and ensure optimum productivity, in a safe environment. Monitor sales, cash flow, inventory controls, expense control, shrink, and ensures and maintains compliance with company policies and expectations.· Leads and support a district culture focused on customer satisfaction, sales growth and retention· Attracts, recruits, hires, trains and develops high caliber store personnel· Accountable for the performance of stores in assigned market· Evaluates store operations and develops tactical plans to improve store manager’s overall performance· Develops an annual business plan for the district with individual goals for each store focused on building customer base, revenue and controlling expenses· Monitors sales, cash flow, inventory, and security controls· Routinely and frequently visits stores and commercial accounts· Drive sales performance, maximize gross profit margins, monitor P&L, and ensure proper inventory levels· Helps managers develop coaching and training plans for the store staff to provide WOW! Customer Service, enhance productivity, and market products to enhance sales and profits.· Ensures Managers staff and schedule store personnel to meet customer needs, including diversity· Evaluates and coaches managers on period Professional Selling and Culture Topics· Reinforces and evaluates the period sales plans during store visits· Ensure managers understand and uphold company policies, accident and LP procedures· Ensures Manager is achieving or exceeding sales targets· Follows up on meetings and action items· Provides performance counseling and distributes AutoZoner Action Reviews, when necessary· Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment· Ensures managers provide and maintain a safe working environment Show less Territory manager of the year 2018 Territory manager of the year 2019Maintain strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. Exceed customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.Grow loyalty and trust with customers. Maintain adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints. Oversee the customer service, sales and general workings of the stores within their territory.Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company. Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment. Develops market analysis and action plans for commercial accounts. Develop, maintain, and revises key customer plans. Motivate Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits. Visit commercial accounts and ensures accounts are serviced and deliveries are made as promised. Identify new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers. Ensures all company policies, and loss prevention procedures are followed. Maintain a safe working environment while ensuring AutoZoners are implementing those practices including PPE. Comply with safe driving rules and procedures and ensures all Commercial Zoners have approved driver statusProperly maintains vehicle(s). Provide feedback regarding AutoZoner performance. Address commercial customer concerns and resolves them with a goal of turning a complaint into a compliment. Ensure all stocking programs are stocked each week per policy. Show less

  • Senior Process Improvement Manager Store Operations

    Jan 2024 - now

  • Senior Process Improvement Project Manager Store Systems and Innovation

    Jan 2022 - Jan 2024

  • District Manager

    Oct 2019 - Jan 2022

  • Territory sales manager

    Mar 2014 - Oct 2019

  • Store Manager

    Oct 2003 - Mar 2014

  • Commercial Manager

    Feb 1999 - Oct 2003