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Timeline
About me
Senior Customer Marketing Manager - Global
Education

Paris pôle alternance (ppa)
2014 - 2016Master 2 (m2) communication option tourisme diploméeActivities and Societies: Bénévole au sein d'un club de gym. Entrainement de Baby-Gym Cours suivis : -Communication de crise-Communication politique-Création & réalisation de projet événementiel-Marketing mobile-Brand Management-Entrepreneuriat (comptabilité / création de business plan...)-Hôtellerie & Tourisme...
Experience

Class'croute
Sept 2009 - Sept 2012Sales representative- Prospect and manage orders- Develop and monitor direct marketing actions- Conduct a market survey in future mobile locations (Food Truck)

Envie de fraises
Sept 2012 - Jun 2013E-business assistant- Manage prospects and customers needs (guidance/sales/ service...)

Pmu
Oct 2014 - Aug 2016Marketing and event specialist for sales promotion- Promote the products and PMU brand, in order to stimulate the network and its sales forces to gain performance and awareness- Create motivating sales force events (incentives) - budget : €170 K- Set up and monitor national commercial events – budget : €50 K- Create quantitative and qualitative reports of operations from pre-defined KPIs- Promote sports partnership through dedicated Marketing campaign (“Bars des Bleus” during Euro 2016) - Develop tools for sales support and animation of sales teams- Produce sales pitches and newsletters briefs- Debrief Publicis communication agency Show less

Adesideesrh - décidrh
Jan 2017 - Jul 2017Marketing event and communication specialist- Develop the digital strategy by creating a release schedule and dedicated messages- Animate the digital strategy through the creation of emailings, newsletters and publications on social media- Pilot events (evenings - symposium - seminars) for HR decision makers- Manage, requalify and enrich a database (Eudonet)- Develop Training and Club Activities- Be the privileged interlocutor of the members of the Club “Club DécidRH”

Salesforce
Aug 2017 - Aug 2019Marketing event specialist - dedicated to executive program- Event Management & Lead on Salesforce French targeted C-level events supporting both Enterprise (+2000 employees) and Commercial (200-2000 employees) sales business units : Industry Focused (Retail Dinner...), Product dedicated (Service Cloud Dinner...), private projection as part of a philanthropic project (Comme un seul homme), internal event (Family Day)- Drive customer presence for the Executive Experience @Salesforce World Tour Paris (200 CxOs)- Collaborate & align with cross-functional teams (Marketing, Sales, Partners, Engineering) to ensure events success- Coordinate production of marketing content, event messaging and global corporate branding- Drive agencies and venues for event deliverables- Analyse ROI Dashboard for the Exec Program activity- Create a qualified database of COMEX FY20 Top account Show less

Mextor
Aug 2017 - Jan 2020Customer Success Manager - Microsoft Surface Division
Aug 2019 - Jan 2020Marketing Event Specialist
Aug 2017 - Jan 2020

Aircall
Jan 2020 - Oct 2024Aircall est une solution de téléphonie 100% cloud pour les entreprises, intégrée à leurs outils préférés (Salesforce, HubSpot, Zendesk, Slack, Intercom, et bien d’autres). Elle a été conçue pour rendre la voix facile à gérer dans les entreprises : facile à installer, et à utiliser. Les clients d’Aircall (BlaBlaCar, Cityscoot, Frichti, Lydia…) l’apprécient pour sa configuration simple, ses nombreuses intégrations, et sa qualité premium. Fondée en 2014, Aircall a levé plus de 100 millions de dollars depuis sa création. Basée à Paris et New York, la société compte plus de 350 employés. Aircall fait partie du programme French Tech 120 de la Mission French Tech et de BPI France. Show less
Partner Marketing Manager - EMEA
Oct 2021 - Oct 2024Field Marketing Specialist - Southern Europe
Jan 2020 - Oct 2021

Ringover
Oct 2024 - nowSenior customer marketing manager - globalResponsible for leading the development and execution of customer marketing strategies that drive strategic alignment, engagement, and retention, while consistently delivering ROI. Collaborates with cross-functional teams to design and implement initiatives that enhance the customer experience, optimize retention, and maximize long-term value. Focused on translating customer insights into actionable strategies that prioritize quality, satisfaction, and sustained loyalty.
Licenses & Certifications

Toeic
EtsSept 2015
Volunteer Experience
Amélioration des conditions de vie des enfants orphelins
Issued by WEP on Mar 2014
Associated with Camille Mercier (Ech-Chibi)Protection des éléphants ayant subi des maltraitances
Issued by WEP on Apr 2014
Associated with Camille Mercier (Ech-Chibi)
Languages
- anAnglais
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