Patrick O'Donovan

Experience

• 

  Enterprise Solutions Ltd

  Jan 2003 - Jan 2011

  Systems Engineer
• 

  Iconnyx

  Jun 2011 - Nov 2012

  Support Engineer

  Second (Helpdesk): Responsible for the managing and maintaining of customer windows enviroments including the day to day operations of their business plus project work.

• 

  MDNX

  Nov 2012 - Dec 2013

  • Vital Helpdesk Manager

    Apr 2013 - Dec 2013

  • Support Engineer

    Nov 2012 - Dec 2013
• 

  Easynet Global Services (formally MDNX)

  Dec 2013 - Aug 2015

  UK Hosting Support Manager (Tier 2)
• 

  Interoute

  Aug 2015 - Jan 2018

  UK Hosting Support Manager (Tier 2)

  Became part of the Interoute family after the takeover of Easynet.

• 

  Core Technology Systems

  Feb 2018 - Dec 2019

  • Managed Services Manager

    Dec 2018 - Dec 2019

  • Service Manager and 3rd Line Team Lead

    Feb 2018 - Dec 2019
• 

  ActionPoint Technology Group

  Dec 2019 - Feb 2024

  • Support Operations Manager

    Oct 2020 - Feb 2024

  • Service Desk Manager

    Dec 2019 - Feb 2024
• 

  Viatel Technology Group

  Feb 2024 - now

  Head of Support Operations