Patrick O'Donovan

Patrick O'Donovan

Systems Engineer

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  • Timeline

  • About me

    Head of Support Operations @ Viatel Technology Group

  • Education

    • Technological University Dublin

      1997 - 2001
      Accountancy

      Activities and Societies: Rugby

  • Experience

    • Enterprise Solutions Ltd

      Jan 2003 - Jan 2011
      Systems Engineer
    • Iconnyx

      Jun 2011 - Nov 2012
      Support Engineer

      Second (Helpdesk): Responsible for the managing and maintaining of customer windows enviroments including the day to day operations of their business plus project work.

    • MDNX

      Nov 2012 - Dec 2013
      • Vital Helpdesk Manager

        Apr 2013 - Dec 2013
      • Support Engineer

        Nov 2012 - Dec 2013
    • Easynet Global Services (formally MDNX)

      Dec 2013 - Aug 2015
      UK Hosting Support Manager (Tier 2)
    • Interoute

      Aug 2015 - Jan 2018
      UK Hosting Support Manager (Tier 2)

      Became part of the Interoute family after the takeover of Easynet.

    • Core Technology Systems

      Feb 2018 - Dec 2019
      • Managed Services Manager

        Dec 2018 - Dec 2019
      • Service Manager and 3rd Line Team Lead

        Feb 2018 - Dec 2019
    • ActionPoint Technology Group

      Dec 2019 - Feb 2024
      • Support Operations Manager

        Oct 2020 - Feb 2024
      • Service Desk Manager

        Dec 2019 - Feb 2024
    • Viatel Technology Group

      Feb 2024 - now
      Head of Support Operations
  • Licenses & Certifications

    • RESILIA™ Foundation certificate

      AXELOS Global Best Practice
      Sept 2016
      View certificate certificate
    • ITIL® Practitioner

      AXELOS Global Best Practice
      Nov 2016
      View certificate certificate
    • ITIL® Foundation certificate in IT Service Management

      AXELOS Global Best Practice
      Jun 2016
      View certificate certificate
    • PRINCE2® Foundation in Project Management

      AXELOS Global Best Practice
      Jun 2016
      View certificate certificate