Olivia Batt

Experience

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  Freelance

  Jan 2011 - Dec 2020

  Board work to strategically plan an organization’s direction, vision and mission:Authentic Leadership & Engaged Administration with the Executive Director of The Ojai Foundation. Collaborated on an initiative to solicit donor funding to expand programs for new business opportunities. Presented research trends to identify fundraising opportunities. Produced/ pitched a well-received stakeholder document to the Board of Directors. Participated in governance procedures and decision-making processes. Published an executive summary of findings and recommendations for staff resilience.Provided agenda items and conveyed information necessary to make informed decisions for the Contemplative Center of Silicon Valley in a Communications role for the board. Reported on survey of interests to enhance relationships, impact and engagement. Introduced a process to refresh vision, mission, values. Clarified the marketing outreach approach to align better with business objectives. Identified key action items, goals and planning activities. Highlighted successes, results, shared impact, and worked closely with the board to further the cause. Gathered prospects and branded the annual report with giving strategies integrated in communications to spread awareness. Show less CalFresh Improvement Project, Tier 2 Consultant at Office of CIO: Participated in meetings of management team to uncover/ reduce risks, report on project phases, and plan next steps. Conducted interviews/ fact finding sessions with department leads, met with walk in customers to identify frustration points in the application process to apply for food stamps. Used survey data indicators to better understand barriers to applicants’ success, oversaw test of systems to identify potential user difficulties, reported findings. Results were: Developed user friendly step by step user guide to reduce fallout rate, improved customers’ understanding of the steps to apply for food stamps, increased enrollment success by 7% among new customers.Management Services:Empowered employees to ask questions, gather information and shape their approach to the project in order to promote engagement across all sites. Served as liaison to involve employees as stakeholders. Coordinated information gathering interviews with employees to determine responsibilities and baseline workflow, including streamlined workflow to reduce inefficiencies where needed. Coordinated information share with software development consultants regarding program design specifications/ solutions, identified errors and tested fixes. Results were: unified business units, co-managed effective change strategy and change management process, successfully launched proprietary software program that significantly improved business sales and operations.New Rain (fully online program):Prioritized key relationships. Collaborated to drive project support. Guided team toward identifying needs and priorities to improve members online experience and access to program features. Responsible for regular reports to the owners as concerned needs, priorities, and funding approvals. Results were: reduced churn, restored member sales by 32% in two years, significantly increased YouTube engagement, doubled top of the funnel leads. Show less

  • Leadership and Development Growth

    Sept 2014 - Dec 2020

  • Project Manager

    Jan 2011 - Dec 2020
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  Self-employed

  Apr 2017 - now

  Personal Growth Coach

  A tailored development experience to support individual personal outcomes for adults.Mentor-Coach + Peer Group Coach for girls/ young women (ages 16-18; 19-25). Community Youth Worker:Experience in the community-based education and social service milieu, work with diverse populations, and a proven track record of programs and services growth. Work engagements have included program director, case management, and peer program supports/ community care projects.Awarded Director of the Year for excellence in program management, shaped a culture of learning, developed relationships with teachers, families and school administration, formed Parent Advisory Committee to foster inclusive learning experiences for diverse community of program participants.Family Child Education for school age youth. Therapeutic services and mentoring for girls (ages 13 – 18).HIV/STI testing in a non-clinical setting, prevention/ education services, and other supports for people at risk of/ living with AIDS (13 - 29 years). Worked closely with peer team, community partners, and participant providers of the department of health, as well as, fiscal agents to report on progress of program outreach/ service outcomes. Facilitator peer communication process to support team care. Show less

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  New Ventures West

  Sept 2017 - Dec 2021

  Student Guide

  Adjunct faculty member for select engagements 2017 - 2021. Support and mentor students through year-long curriculum, report on student progress and contribute to developmental activities to foster continuity of relationship and learning for students. Conduct small group meetings between sessions, act as guest coach, and serve as a member of the certification committee in collaboration with the senior faculty.

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  Sewickley Valley YMCA

  Aug 2022 - now

  Membership Engagement Coordinator