Sammy Smith

Experience

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  Nokia

  Jun 1996 - May 2024

  Lead Business Operational Management of key North America Care maintenance accounts in close collaboration with Market Unit Sales leads. Special focus on revenues & margins to continuously drive improvements for accounts. Working with Care Program Managers supports improvements by understanding QoQ deviations in revenue shortfall / cost over-runs. In addition, providing presales support on Care contract renewals and new contracts assuring revenues are maximized by evaluating financial as well as operational performance. Show less Leading North America in NOKIA Network Cognitive Services with a focus on Operational Efficiencies. Collaborating with NOKIA customers and NOKIA internal product and service units to develop the automation, analytics service products and portfolio according to market needs. Continuously creating and improving delivery architecture and capabilities. In addition, supporting pre-sales and execution with automation and analytics portfolio expertise. High focus on profitable services growth through cognitive driven offerings. Show less Lead Advanced Services function for North America within NOKIA Care Services organization. Responsible for implementing strategy for group, providing day-to- day leadership, guidance and managing performance of services deployed from unit. Ownership of the services delivery model and ongoing service deployment to NOKIA Networks end customers. This function is a strategic unit to expand Care Services outside traditional maintenance agreements to create upsells and drive top line revenue in the following areas.1. Proactive/Predictive Services2. Interoperability Services3. Lab Services4. Tailored Technical & Operational Support5. Expert Services and Support Show less Lead the Delivery Vendor Management function within the Delivery Support Organization. Responsible for implementing strategy for group, providing day-to- day leadership and guidance, and responsible for managing performance of members in own unit. Ensuring the adherence and implementation of the Project Procurement Plan, with strong Procurement interlock for regular update on all chapters, CBL, SPE, Risk management, etc.The Vendor Management function is the daily oversight of Nokia Solutions and Networks suppliers to ensure:1. Building / Establishing long term Supplier partnership2. Share information and priorities, partner in direction with Suppliers3. Support Procurement in Contract negotiations and Supplier selection4. Support Procurement in Supplier Reviews (ie Monthly, Quarterly, Annually)5. Monitor Supplier readiness (trained, enough staff, etc…)Own the day-to-day management of Nokia Solutions and Networks suppliers, primary interface to regional Procurement and Contract Management ensuring alignment, and is responsible for execution of the Vendor Management process during the project deployment phase. Show less Manage a Solutions Architect service team, supporting technical solutions for and NW Implementation, Care Maintenance, NW Planning Design & Optimization, System Integration and NW Ops services within NSN’s customer account teams. Build solutions by aligning existing NSN portfolio and develop new service products to create customer service delivery solutions. End to end development of the services, cost and value based argumentation to respond to tenders. Account engagement to understand customer environment, technology in order to identify NSN services’ business opportunities.Solution team key tasks are services solution creation, scope of works, share of responsibilities, risk mapping, costing and procurement of delivery services and recommended pricing methodologies. Supporting competences include portfolio management, sales tools, processes, solution building, presenting, coaching and solution selling. Core focus is Service Portfolio Management and greater Global Services sales enablement.In addition to solution creation and services portfolio management, there is support to NSN CTs’ in identifying services’ opportunities, preparing account plan and building customer relationships. This also includes feedback on product ideas, market competitiveness and cost benchmarks. Show less Business responsibilities included creating a successful portfolio through new service development and profitable revenue generation. The success was achieved by capitalizing on opportunities emerging from NAM wireless operators. Interpretation of these opportunities resulted in the creation of new services within the Managed Services business line. Partnering with the sales team resulted in increased gross sales for Managed Services across 2 years. Revenue achievement was drastically increased from $11 MUSD to $16 MUSD a year. Show less

  • Care Business Operations Manager

    Mar 2020 - May 2024

  • NAM Head of NW Cognitive Services - Operational Efficiency

    Sept 2018 - Mar 2020

  • NAM Head of Advanced Care Services

    Sept 2016 - Oct 2018

  • NAM Head of Vendor Management Services

    Jan 2014 - Aug 2016

  • NAM Head of NI/NPO/SI/NSOP/Care Portfolio Services

    Apr 2012 - Dec 2013

  • Care Services Sales Engagement Manager

    Jul 2011 - Apr 2012

  • Managed Services Engagement Manager

    Apr 2007 - Jun 2011

  • MS Ops Capability Mgr.

    Jun 2006 - Apr 2007

  • MS Product Business Manager

    Aug 2004 - Jun 2006

  • NOKIA Technical Support - Operational Delivery

    Jun 1996 - Jul 2004
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  Retired Nokia

  May 2024 - now

  Retired Telecom Professional

  Enjoying life and looking for new challenges...