MD KAMRUL HASAN LIKHON

Experience

• 

  HS Engineering and Technology Ltd

  Jan 2018 - Sept 2019

  Project Manager

  Power Equipment Installation, Maintenance, Surveys, Cooperation with foreign deligates

• 

  Wicresoft

  Oct 2019 - now

  + Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations+ Providing premier support for Microsoft Exchange Online.+ Handling critical case with best manner.+ continuously, steadily, constantly look for the solutions from different quarters, different stake holders different operators and different departments.+ Providing training to the new hires+ Provide instant support for the critical cases.+ Identify, analyze and write problems with program function, output.+ Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.+ Document on technical work and research to help colleagues, improve the product, and improve the support experience. 收起

  • Technical Manager

    Aug 2022 - now

  • Technical Lead

    Dec 2020 - now

  • Senior Tech. Support Engineer

    Jun 2020 - Dec 2020

  • Technical Support Engineer

    Oct 2019 - Jun 2020