Harmony Pauly

Experience

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  Air to Air inc.

  Jan 2003 - Jan 2008

  Administrative Assistant
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  Hyde Park Golf Course

  Jan 2004 - Aug 2013

  Sales Associate/Bookkeeper
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  Artsty Abode

  Jan 2011 - Jan 2013

  Sales Associate
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  Phh mortgage

  Jun 2013 - Oct 2013

  Mortgage Loan Processor
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  GE Capital

  Sept 2013 - Dec 2016

  Accounts Receivable Specialist

  -Responsible for approximately 115M in AR for the Medical Diagnostics team for GE WCS.-Work closely with GECARS and SAP systems.-Maintain open communication with clients and customers to make sure that goals are met and align on both sides while focusing on current balances and decreasing past dues.-Research, develop and implement new ideas for saving time and money.-Learn various roles within the company to expand my knowledge and add value. -Follow all due diligence and compliance policies. Show less

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  GE Global Operations

  Sept 2016 - Mar 2019

  Dispute Resolution Coordinator

  Responsible for managing a Global Dispute Process for Healthcare North America. This includes working both with GE Global Operation, Collection Teams, and GE businesses such as: Life Sciences, Core Imaging, Healthcare Systems and HCIT. My core responsibilities included but not limited to; ensuring both GO collections and GE businesses adhere to a Global Dispute Standard to both reduce past dues and ensure customer satisfaction.-Training collection teams on requirements taking place with the Global Standard whether systemic changes or GE Business specific requirements.-Training GE Businesses regarding a Global Standard.-Projects to streamline current processes.-Estimate PD Invoices in Dispute for high end points such as; Month End, Quarter End, Year End.-Meet targets and goals aligned with customer satisfaction. Show less

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  GE HealthCare

  Mar 2019 - Jan 2020

  Dispute Resolution Coordinator

  Responsibilities include: Data analysis to identify Root Causes with regards to Billing Quality. -Monitor Trends within various areas of the business.-Focus on systemic correction to prevent billing errors and ensure customer satisfaction.

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  Genpact

  Mar 2022 - now

  Assistant Manager

  Lead, coach and motivate team in the US while adhering to Federal Banking Regulations in order to validate or deny fraud claims. Review current fraud trends with regards to monetary loss to the banking industry. Strong focus on Debit/Credit transactions and immediate transfers via Devices used to initiate funds. Validate and Verify customer spending patterns and behavior, confirm locations/IP addresses used to send/receive funds. -Adhere to Federal Banking Regulations-Review Fraud cases on individual basis and provide feedback as needed -Support and train new processes-Monitor Fraud Trends Show less