Mohammed Almustafa

Experience

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  Human Network GmbH / Galileo Consulting GmbH

  Oct 1999 - Dec 2003

  Systems Administrator / Programmer & Team Leader

  - Planning, Implementing, Configuring and Troubleshooting of Windows Operating System on both Server- and Client - Side, Microsoft Exchange Server, ISA Server, Group and Domain Policies and Active Directory.- Securing of LAN and WAN using Firewalls, Anti Virus Systems, Anti Spam Systems and Group Policies.- Preparing the Test Labs for the Test of Applications including Imaging of Systems, Duplicating of HD, Installing Configuring of Servers, Clients and Ticket Machines and all their relating Software.- Worked as Outsourcing Engineer with German Railways in NTA project, Programming and remote Administration Solutions for Ticket Machines (C, C+, Java & Java Script). Show less

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  CNS

  Dec 2004 - Jun 2019

  Head of Services

  - Alignment of IT Services to Business Requirements- IT Operations Management- IT Security Compliance- Risk Assessment & Control- Vulnerability Assessment and Penetration Testing- IT Security Awareness & Trainings - DR & Business Continuity- Quality Assurance- Managed Services & NOC Operations- ITSM & Security Tools- IT SLA Management & Improvement- IT Service Delivery- Change Management- Negotiation and Board Liaison - People Management - Technical Support Supervision - Data Centers Management - Requirement Analysis - Planning and Implementation - IT Projects Cost Control - ITIL and PMI Methodology Implementation - Business Stakeholders Management - Business Development - Client Relationship Management - Training and Development - Vendor Management - Contract Administration Show less

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  Evernex

  Jul 2019 - May 2020

  Operations Director MEA

  In charge of all Maintenance Operations in MEA Region. Itencompasses the line management of the Regional Teams spread across the Region made of Service Desk, Technical Engineers & Operations Managers.• Head of Regional Team• Oversee Activities of the Regional Teams delivering the Services & optimizes the Organization• Develop Plans to increase Efficiency & reduce Costs• Ensure Regional Stocks & Inventories are accurately monitored & updated• Monitors Quality of Services & takes Measures to optimise it across the Region• In charge of defining Regional Team Objectives, monitors & evaluates yearly achieved Results• Coaching Regional Resources in order to boost company effectiveness• Oversees Relationships / Agreements with external Partners / Vendors, with support from Global 3rd party Management Team• Evaluate overall Performance by gathering, analysing & interpreting Data & Metrics & generating KPIs• Member of the Global Customer Operations Leadership Team, implicated in steering the overall Evolution of the Organization• Ensure correct Contracts Implementation, monitoring of new Contracts being logged in the Region & plan their Implementation based on Priorities agreed on with Sales Management & in close Cooperation with Global Supply Chain Organization• Operations Face for all Customers• Highest Level of Escalation in the Region especially Strategic Corporate ones• In charge of ensuring that reporting Requests, regular follow-ups & Business Review Meetings are organized & provided as per Customer Requests & Business Needs• Operational Support for Key Customers Sales Engagements, guaranteeing that described Commitments to Customers can be met, & bringing Delivery Expertise to address any Customer’s Concern• Handling of Escalations, taking Ownership of the Case, to ensure full alignment of internal Resources for Resolution & coordinate RCA Report if required• Coordinate the Support of other Resources especially the Global Technical Expert Team Show less

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  BluGrass Technologies

  May 2020 - Jun 2021

  Senior Cyber Security Consultant, IT Service Management

  - End to End IT Cyber Security Consultancy, Solutions, Implementations, Operation and on going Support- Managed Services and NOC Operations- Vendor Agnostic and Business focused

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  EHSUAE | مؤسسة الإمارات للخدمات الصحية

  Jul 2021 - now

  Head of IT Infrastructure Operation

  - Managing the IT Infrastructure Operation of more than 2 Digit Thousands IT Assets in the Main Data Centre and Handrads of IDF/MDF Rooms across 16 Hospitals, HQ and more than 110 Remote Sites- Leading 40 Technical Engineers distributed across Systems, Network, NOC and DBA Teams- Tech Refresh of the HIS Infrastructure with overall Reduction of OPEX by more than AED Multiple Million per Year- Redesign and Improvement of Internal and External Network Connections to achieve higher Availability and Business Continuity with overall reduction of OPEX by about Multiple Million per Year- Leading the Internal Audit for ISO 27001 and contributing to achieve Multiple ISO and JCI Certifications- Implementation of DR Solution for all Business Critical Services- Infrastructure Implementation and Provisioning for AI and Data Analytics Solutions- Migration of about 50% of Main Workload to Federal Government Cloud and reduction of overall Cost by AED Multiple Million per Year- Successful Migration from On-Premises to Microsoft Office 365 Cloud Services- Implementation of Cloud Services and Integration with Internal Services following best IT Security Practices- Leading the Technical Discussions and SLA Negotiation and Reviews with all relevant Contractors and Vendors for about AED 3 Digits Million Service Contracts- Ongoing Review and Optimization of Teams Capabilities, Upskilling Technical Engineers to meet new Business Needs and ensure no Single Point of Failure across all Skills and Technologies- Achieving of about 99.98% Uptime of all Critical Systems- Achieving all set Internal and Government KPIs for continues 3 Years Show less