Roman Ibarra

Experience

• 

  Gestiva S.A

  Jun 2009 - Dec 2012

  -Analysis and management of refinancings generated from the pre-legal area.-Analysis of the credit situation of overdue clients.-Communication with the client's recovery department for the approval of refinancings.-Recording of payments on overdue banking products.-Communication with client branches for delinquency management.-Training, in collaboration with the quality department, of collections operators on management, products, and system usage. -Phone support for clients in pre-legal delinquency.-Negotiation with clients.-Analysis of clients' payment capacity.-Agreement on payment arrangements.-Preparation of refinancing proposals.

  • Backoffice Analyst

    Jan 2012 - Dec 2012

  • Collections Operator - Pre-Legal Collections Part-Time

    Jun 2009 - Dec 2011
• 

  Banco Macro

  Dec 2012 - Jun 2024

  Develop communication and image strategies that align with local characteristics and idiosyncrasies, ensuring the desired positioning of the bank within the community to contribute to business development and customer satisfaction, while adhering to guidelines set by management.-Planning, organizing, and managing both in-person and virtual events.-Developing plans, programs, and procedures aimed at strengthening the bank's relationships with the community and public organizations (CSR).-Participating in the advertising media planning strategy, considering new market trends, particularly focusing on enhancing the bank’s and its partners' social media presence.-Providing advice and support on image and communication to the entire branch network of the division, in line with management definitions and preserving the bank’s corporate image, with an emphasis on digital aspects.-Enhancing and leveraging existing agreements with key stakeholders and strategic partners through digital strategies. Show less

  • Alternative Payment Methods Analyst - Product Development

    Jun 2023 - Jun 2024

  • Banking Operations Analyst - Payment Methods

    Aug 2020 - May 2023

  • Institutional Relation Analyst

    Oct 2018 - Aug 2020

  • Risk Management Analyst

    Dec 2012 - Oct 2018