Mark Edwards

Experience

• 

  Nedbank

  Sept 2001 - Apr 2008

  Manager Enterprise Systems Support

  Manager Enterprise Systems Support (January 2007 – April 2008):Managed six permanent staff members and two contractorsAdministered and managed staff performance contracts, staff performance and day to day tasks managementManaged the Nedbank ESM strategy, the ESM projects and customer relationshipsConfigured and maintained the Tivoli set of productsTivoli System Support (September 2001 – January 2007):The Supporting, Maintaining, Monitoring and Administration of: 530 Tivoli Gateways (running Windows 2000 and 2003)EMR (TMR) of 7 Spoke TMR’s (running Windows 2000 and 2003)Endpoints (+- 28000 Windows NT and Windows 2000/XP Workstations and NT/2000/2003 Servers)The Tivoli EnvironmentSoftware DistributionRemote Control and InventoryITM and TECPeregrine Service CentreTraining of other support engineersTesting of new products and patchesDistributing and editing ITM resource models.Development of Tivoli software packagesApplying patches and “e” fixes to the Tivoli environment Show less

• 

  Barclays Africa Group Limited

  Apr 2008 - Mar 2010

  Team Lead: Enterprise Systems Monitoring at Barclays Bank Africa

  • Administers, Monitors and is Responsible for:o ESM consulting for all projects implementedo END to END monitoring designso ITM High level designso ITM Detailed designso ITM trainingo The Processing of documentation and mappingo Universal Agents (Windows and AIX)o Customising situations, workspaces and Viewso Operational work (backups health checks etc)o Evaluating and imprinting ITM solutions after Problem Incident Reviewso Customer support and consultingo Creating monitoring reports using Crystal Reportso Vendor management• Product implementations:o ITM 6.2 (TEMS, TEPS, RTEMS, Warehouse Proxy, S@P agent AIX 150 servers Solaris 10 servers Linux 3 servers Windows Server 2003 210 serverso ITM 6.2 for databases Oracle 10 SQLo ITM 6.1 Omegamon EX for Messaging AIX MQo ITM 6.2 Universal agent (script, ODBC, log) Webspere Tivoli Storage Managero ITM 6.2 Log file monitoro TECo Tivoli Common Reportero ILMT IBM License Metric Tool Show less

• 

  IBM

  Apr 2010 - Jul 2019

  Pre-Sales Solution Manager\Architect Complex DealsProviding pre-sales solution design and consulting on deals over $10 Million Requirement Analysis- Identify key business pain points and document customer roadmapDesigning and developing end to end cross IBM brand solutions.Hybrid Cloud Solutions Strategic outsourcing and Managed ServicesStrategic Advisor for Enterprise Systems Management and Understanding the competitive landscape and architecting solutions to meet customer needsBid Management- Collaborate with IBM teams to re-architect, products to suite customer needs. Liaise with commercial teams ensure adherence to the Quality, assurance and Billing process. Negotiate Terms and Conditions and provide Bid responseEnsure Product Strategy is aligned to the customer’s Technology RoadmapPresentation of end to end solution to CustomersWorking with procurement to identify and evaluate suppliers if requiredPricing solutions and ensuring risk is mitigatedHandover of solution to the delivery teamsProject support for all customer concerns and issues. Manage internal technical teams to support client activities Show less Presales Solution Design Work with Account Managers and Sales Managers to ensure opportunities are qualified before customer engagementRequirement Analysis- Identify key business pain points and document customer roadmapDesigning and developing end to end cross IBM brand solutions Strategic Advisor for Enterprise Systems Management and Understanding the competitive landscape and architecting solutions to meet customer needsBid Management- Collaborate with IBM teams to re-architect, products to suite customer needs. Liaise with commercial teams ensure adherence to the Quality, assurance and Billing process. Negotiate Terms and Conditions and provide Bid responseEnsure Product Strategy is aligned to the customer’s Technology RoadmapPresentation of end to end solution to CustomersWorking with procurement to identify and evaluate suppliers if requiredPricing solutions and ensuring risk is mitigatedHandover of solution to the delivery teamsProject support for all customer concerns and issues. Manage internal technical teams to support client activities Show less Technical Speciality (ESM Consultant and ESM Architecture)Solution Design:Pre-sales customer requirements gathering with Sales TeamSolution design Pre-sales customer technical solution presentations Solution pricing High level project plansSolution design documentation and presentations to Technical Design AuthoritySolution handover to delivery personal and project teamWorking with the project team during implementation Consultant for:ESM (Enterprise Systems Management) consulting (Monitoring and management strategy in Large corporate’s)ITM (IBM Tivoli monitoring)ITCAM (IBM Tivoli Composite Application Manager)Change and Configuration Management Databases (CCMDB)License ManagementITM and ITCAM High level designsITM and ITCAM Detailed designsITM and ITCAM trainingThe Processing of documentationAgent Builder agents custom work (Windows and AIX)Customising situations, workspaces and ViewsCustomer support, consulting and presentationsProduct implementations at large banks:ITM 6.2ITCAM for ApplicationsOracle 11gDB2Omegamon EX for Messaging MQMessage BrokerITM 6.2 Agent Builder AgentsSNMPCustomITM 6.2 Log file monitor Tivoli Common ReporterITCAM for Response Time TrackingITCAM for TransactionsTransaction TrackingRobotic Response TimeITCAM for applicationsITCAM for SOAProof of Concepts:Setup of Proof of Concepts for ITM and ITCAMITM and ITCAM presentations\ demonstrationsCreating solutions based on customer requirementsArchitecture:Upstanding customer requirementsArchitectural documentation Customer presentationsResource projections Show less

  • Pre-Sales Solutions Manager/Architect - Complex Deals

    Jan 2017 - Jul 2019

  • Pre-Sales Solution Architect

    Jul 2013 - Jan 2017

  • IT Architect (Solution Design Centre of Excellence)

    Apr 2010 - Jun 2013
• 

  NTT Ltd.

  Aug 2019 - Sept 2021

  Pre-Sales Principle Service Architect

  Pre-Sales Principle Service Architect managing and solutioning complex multi-tower Managed Service deals.- Customer requirements analysis- Sales strategy- Service/solution Design - Transition scope- Costing and Pricing- Customer presentations- Contracts, Commercials and documentation- Contracting and negotiations- Handover to DeliveryIdentify key business pain points and document customer requirementsDesigning and developing end to end cross line of business managed services solutions.Collaborating with the NTT Go to Market, sales and delivery teams to ensure solutions are governed and approved. Liaise with commercial team to ensure adherence to the quality assurance and billing process. Negotiate contractual scope of work, SLA's and Terms and ConditionsWorking with procurement to identify and evaluate suppliers if requiredPricing solutions and ensuring risks are mitigatedHandover of the solution to the delivery teamsTransition support for customer and internal technical teams concerns and issues.Assist the go-to-market managers with enhancement to products. Show less

• 

  Kyndryl

  Oct 2021 - Oct 2022

  Pre-Sales Strategic Solution ManagerLeading the Strategic Solution Team- Providing guidance on complex opportunities- Resources allocation and upline management- Strategic Solutions strategy- Work with and contribute to the 6 Kyndryl Practices go-to-market.- Pre-Sales Challenges/Commission plansProviding pre-sales solution design and consulting on complex deals- Requirement Analysis- Identify key business pain points and document customer roadmap- Designing and developing end to end cross Kyndryl Solutions.- Hybrid Cloud Solutions - Strategic outsourcing and Managed Services- Strategic Advisor for Enterprise Systems Management and Understanding the competitive landscape and architecting solutions to meet customer needs- Bid Management- Collaborate with Kyndryl teams to re-architect products and services to suite customer needs. Liaise with commercial teams ensure adherence to the Quality, assurance and Billing process.- Negotiate Terms and Conditions and provide Bid response- Ensure Product Strategy is aligned to the customer’s Technology Roadmap- Presentation of end to end solution to Customers- Working with procurement to identify and evaluate suppliers- Pricing solutions and ensuring risk is mitigated- Handover of solution to the delivery teams- Project support for all customer concerns and issues. Manage internal technical teams to support client activities Show less Pre-Sales Technical Solution Manager Complex Deals - Working with the Strategic Sales Leads to develop and articulate the Kyndryl solution benefits- Requirement Analysis- Identify key business pain points and document customer roadmap- Designing and developing end to end cross Kyndryl Solutions.- Hybrid Cloud Solutions - Strategic outsourcing and Managed Services- Strategic Advisor for Enterprise Systems Management and Understanding the competitive landscape and architecting solutions to meet customer needs- Bid Management- Collaborate with Kyndryl teams to re-architect products and services to suite customer needs. Liaise with commercial teams ensure adherence to the Quality, assurance and Billing process.- Negotiate Terms and Conditions and provide Bid response- Ensure Product Strategy is aligned to the customer’s Technology Roadmap- Presentation of end to end solution to Customers- Working with procurement to identify and evaluate suppliers- Pricing solutions and ensuring risk is mitigated- Handover of solution to the delivery teams- Project support for all customer concerns and issues. Manage internal technical teams to support client activities Show less

  • Strategic Solutions Leader

    Jul 2022 - Oct 2022

  • Technical Solution Manager

    Oct 2021 - Jul 2022
• 

  Atlassian

  Oct 2022 - now

  • Principal, Partner Solution Architect ITSM APAC

    Jan 2023 - now

  • Pre-Sales Solutions Engineer

    Oct 2022 - Jan 2023