Talk to sales Try for Free
Jay Rodriguez

Jay Rodriguez

Customer Service Representative

Followers of Jay Rodriguez54 followers
location of Jay RodriguezCanada

Connect with Jay Rodriguez to Send Message

Connect

Connect with Jay Rodriguez to Send Message

Connect

  • Timeline

  • About me

    Support Specialist

  • Education

    • Advance Learning Interactive Systems Online

      2015 - 2015
      Diploma Information Technology Project Management

      The purpose of the Diploma in Information Technology is to provide students with a wide spectrum of studies covering the breadth of Information Technology. The diploma has been structured in such a way as to allow students to choose from an elective in one of three possible areas within the IT industry.

    • University of Science and Technology of Southern Philippines

      2004 - 2008
      Secondary Education (High School)

    • Central Mindanao University

      2008 - 2012
      Bachelor of Science - BS Accounting

      The Bachelor of Science in Accountancy (BSA) is a four-year program that provides general accounting education to learners who wish to pursue a professional career as accountants, particularly as public accountants for the civil service.

  • Experience

    • Aegis People Support

      Feb 2011 - Nov 2011
      Customer Service Representative

      Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.

    • Upwork

      May 2014 - Apr 2022
      Virtual Assistant/SEO Manager

    • Call Agent Ai

      Jan 2024 - now
      Technical Support Specialist

      As a Technical Support Specialist for Call Agent AI, I provide expert technical assistance and troubleshooting for clients using our AI-powered customer service platform. I work closely with development, engineering, and customer service teams to ensure seamless integration, resolve technical issues, and deliver effective solutions. With a strong focus on customer satisfaction, I help clients optimize their use of the platform, offering guidance on best practices, system performance, and ongoing support. My role blends technical expertise with clear communication to enhance the user experience and drive successful outcomes for our customers. Show less

  • Licenses & Certifications