Wynand Theron

Experience

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  UTi Global IT

  Jun 2007 - Apr 2008

  Service Desk Operator

  Key areas of responsibility:• Daily desktop support calls. • First line support to UTi client base.• 4 Hours turn around query resolution time

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  Nashua Mobile

  Apr 2008 - Apr 2012

  Desktop Support

  Key areas of responsibility:• Daily desktop support calls to over 900 clients (employees) throughout South Africa. • Active directory, setting up of users, and Exchange emails. Update and maintain operating units on active directory.• Maintaining of access control systems.• Maintaining of server operating systems. Ensuring a one hundred percent uptime on all servers and network equipment.• Maintaining of all group policies.• Maintaining of file access on all network shares and ensuring that only the allowed staff are granted access to the correct shares on mailboxes and network shares• ISA Proxy server management – granting appropriate internet access to clients.• Providing backup support to the CIC team (telephone system) – this includes VOIP as well as PABX.• Setting up and maintaining of Draytec routers for various regional stores – including Cape Town, Durban, Bloemfontein and Pretoria. • Desktops laptops and servers, to build up and reinstall the operating system. • Setting up of citrix for thin clients for the call centre.• Setting up of blackberry servers and handhelds.• Working with Terminal Server 2008: Setting up and deploying of Applications. • Develop and implemented software to improve the service level agreements with the internal departments.• Manage a team to respond to outstanding calls getting a suitable solution to problems. Show less

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  ECN (Electronic Communications Network)

  Apr 2012 - Dec 2018

  Key areas of responsibility: • Managing four staff members on desktop support, SAP Support and Server and Application support.• Report on staff performance using Key Performance Area (KPA) contracts.• Weekly staff administration is done for leave, overtime and staff consulting.• Weekly meetings with staff members to discuss the week’s projects and upcoming projects and negotiate deadlines to meet the company’s demand.• Ensure the culture in the department is aligned with the corporate values. This is to ensure that staff are motivated to support the customers effectively.• Learn and understand the corporate values to easily translate this for my department.• Report to EXCO on system up times, infrastructure problems, backup schedules and possible down times.• Train and develop staff by issuing them with tasks on a weekly basis to grow the knowledge on the working of systems.• Maintain in constant contact with other managers in the field to share knowledge on how they develop and train their staff.• Network with other managers in different fields not within the organisation and get new ways for managing and growing the corporate culture.• Time management is important to ensure targets are met. Show less Key areas of responsibility:• Managing Microsoft Exchange 2010 / 2013 and Hybrid environment, within the company.• Maintaining user accounts, group policies, and peripherals used within the organisation • Administering antivirus• Maintaining of network shares with Sharepoint 2010, Fileserver 2012. • Windows Server Update Services (WSUS) Management• Maintaining of Virtual Machines and hosts including fail over and clustering.(VMWare and HyperV)• EMC and data store management with data tiers.• Maintaining of data centers, generators, UPS and general access• Managing and Maintaining SQL 2008, 2012 and 2014 server hosts• Managing of edge router, Technologies such as PFSense and Mikrotik was used.• Maintaining of VPNs with Open VPN AS• Procurement of stock for internal infrastructure use.• Using scripting techniques such as VB, Powershell and Batch scripting to install, manage and maintain computers and servers on the network.• Developing new ways to secure the network through GPO’s and scripting.• Building access administration, managing fingerprints for access to the buildings using integration to AD for easy administration.• Backup management, ensure backups are completed and report back to management.• Setup and maintaining of wireless network using Mikrotik caps. Expanded to Ubiquity units for better visibility• Understanding of business systems for better Single Sign On, (SSO) integration. Show less

  • IT Team Lead

    Jun 2016 - Dec 2018

  • Systems Administrator

    Apr 2012 - May 2016
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  Workshop17

  Jan 2019 - now

  National ICT Manager

  Key knowledge built on these platformsMikrotik, Linux, MySQL, SDWAN, WiFi General setup and Maintenance, TCP Connection Control, UniFi, Zabbix, Google Compute and Google AdminKey areas of responsibility: • Managing national ICT staff to maintain local branches of the company• Report on staff performance using Key Performance Indicators (KPI) contracts.• Staff administration for leave, overtime and staff consulting.• Ensure the culture in the department is aligned with the corporate values. This is to ensure that staff are motivated to support the members effectively.• Report to Founders on system up times, infrastructure problems and possible down times.• Train and develop staff by issuing them with tasks on a weekly basis to grow the knowledge on the working of systems.• Meetup with members and other guests to the spaces to find out how the infrastructure is limiting their day to day operations of their growing business• Ensure new systems are rolled out effectively and securely and ensure that the systems are operational at all times.• Maintain contact with community managers to ensure that spaces are effectively managed for infrastructure, eventing and platform bookingsEnsure that knowledge is built on systems used internally, like: Mikrotik, Unifi, Zabbix reporting and other tools used to manage the spaces Show less

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  ITried

  Aug 2020 - now

  Founder