Nick Joy

Experience

• 

  LV=

  Jan 2000 - Jan 2008

  Internal Comms Manager

  - Launched and edited four company magazines - Launched and wrote content for company intranet- Produced group-wide internal comms events - Launched new ideas and reward schemes- Internal campaign for the transfer of Liverpool Victoria to LV=

• 

  LV=

  Jan 2009 - Jan 2021

  - Managed Group’s (and then from 2020, General Insurance) customer-facing social media channels- Sourced and account managed providers for social CRM, social monitoring, content management and online reviews - Provided regular, actionable insight to key stakeholders on customer service pain points and performance against KPIs, such as engagement and awareness- Wrote, owned and updated working practices and group strategy for management of social media- Planned, wrote and published engaging and optimised social media content (paid and organic) across our channels to drive traffic to websites and support product launches, brand awareness and PR campaigns- Monitored and acted upon social content that could impact on reputation- Assisted in transfer of website content to a new platform- Created content and provided new ideas for website content- Managed project streams to separate the social media implications of the split of the LV=s life and general insurance businesses Show less

  • Social Media Manager

    Jan 2015 - Jan 2021

  • Social Media Executive

    Jan 2013 - Jan 2015

  • eCommerce Executive

    Jan 2009 - Jan 2013