Ajeet S.

Experience

• 

  Creativeway Technologies Pvt Ltd.

  Apr 2010 - Jun 2016

  Generation of various reports including graphical reports, analysis charts, using a variety of tools including the software provided by the employer as well as using some programming techniques including extensive use of Visual Basic for Applications (VBA), primarily through MS Excel, as well as using MS Access reports.Design/Generation of MS Excel based reports as required by the clients from time to time, using the data available from the backend systems , again using MS Excel based VBA programming techniques and Microsoft Access reports.Managing a team of Executives (Operations) working at different client locations. Helping them with their daily operations via phone support, online remote support and over chat too. Also responsible for their Training and Development planning, Training Need Identification and goal settings.Scoping, project and resource planning and implementation.Documentation for the application, training modules, gathering and evolving best practices to be followed, based on the inputs received from the client(s) and industry.Interacting with the client and their representatives on behalf of the company, collecting requirements from the client, negotiating scope of work, SLA’s and key deliverables, conveying the clients’ requirements to the management/technical team, delivering back the product/information as required by the client. Show less

  • Assistant Manager (Implementation)

    Apr 2011 - Jun 2016

  • Executive, for P2CConnect at Sadhu Vaswani International School for Girls

    Apr 2010 - Mar 2011
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  Wunderman

  Jun 2016 - Sept 2018

  Team Lead

  As a team leader, my responsibilities included adding to the team, new best practices, additional publishing capabilities by learning new technical knowhow to ease out, improve and add to the team’s technical capabilities.Responsible for the reportees’ goal settings, performance reviews (One-to- One) & appraisals, 180/360 reviews, individual development plans, including trainings based on TNI’s, SWOT analysis, identifying and planning trainings.Involvement in Data Analytics and Business Intelligence for high-level business requirements, including BPR decks, monthly business review presentations, business level reporting, dashboards, forecasting, resource planning and project scope building. Microsoft Excel Business Intelligence tools including PowerQuery, PowerPivot and advanced Excel using Pivot Charts, Lookups, and excel dashboards.Project scoping, project and resource planning, client interaction & account management.Managing a team of Content Publishers working on migrating and maintaining Ford websites spread over multiple regions like AP, LATAM and ME & A involving 97 countries across the globe, from the current platform to the new CMS - Adobe Experience Manager.Management of Digital Assets including static and animated images and video assets, for the client websites, across multiple platforms including the AEM’s inbuilt Digital Asset Manager (DAM), Brightcove and YouTube for Video Assets.Working with clients and their representatives across the globe, to understand their requirements, liaise with them on their requirements and capabilities we offer, timelines and other deliverables. Show less

• 

  Publicis Sapient

  Sept 2018 - Feb 2020

  Senior Officer

  Handling of web maintenance requests for the Capital Group's multilingual AP and EU region websites running on AEM and servicing and execution of email marketing requests using Salesforce Marketing Cloud.Request management using tools like Salesforce and its dashboard features. Collaboration tools like Smartsheet, Workfront etc., to help coordinate the requests among different teams at offshore and onshore premises.Handling and maintenance of request management dashboards for project reporting purposes. Knowledge management, creation and maintenance of publishing guides and documentation. Show less

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  HCL Technologies

  Feb 2020 - Mar 2022

  As a Delivery Manager, managing the overall delivery of the US region for the project – Adobe Global Web Production (GWP) which involves web migration and maintenance requests for Adobe’s corporate websites spread across the globe, and across different business units namely – Document Cloud (DC), Digital Experience (DX), Creative Cloud (CC).Being a part of the project initiation team, have played a crucial role in defining the processes related to execution, deliveries of client deliverables.Involved in training and mentoring a new team right from scratch to ensure they all reach a client acceptable skill level.Defining critical processes and guidelines, ensuring a smooth, defect less delivery experience to the client.Responsible for the reportees’ goal settings, quarterly and annual performance reviews (One-to-One) & appraisals, 180/360 reviews, including trainings based on TNI’s, SWOT analysis, identifying and planning resource trainings.Responsible for various business reports – weekly and monthly business reviews.Responsible for project and process related documentation. Show less As a Delivery Manager, managing the overall delivery of the US region for the project – Adobe Global Web Production (GWP) which involves web migration and maintenance requests for Adobe’s corporate websites spread across the globe, and across different business units namely – Document Cloud (DC), Digital Experience (DX), Creative Cloud (CC).Being a part of the project initiation team, have played a crucial role in defining the processes related to execution, deliveries of client deliverables.Involved in training and mentoring a new team right from scratch to ensure they all reach a client acceptable skill level.Defining critical processes and guidelines, ensuring a smooth, defect less delivery experience to the client. Show less

  • Associate Project Manager

    Jun 2021 - Mar 2022

  • Senior Content Strategist

    Feb 2020 - Jun 2021
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  PubHub ​- Publicis Groupe

  Mar 2022 - May 2024

  Senior Customer Success Manager
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  Hogarth Studios

  Sept 2024 - now

  Manager - Campaign Project Management