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Nigar Huseynova

Nigar Huseynova

Spa Coordinator

Followers of Nigar Huseynova2000 followers
location of Nigar HuseynovaWrocław, Dolnośląskie, Poland

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  • Timeline

  • About me

    Providing Value as a Service with professional support to help drive customer success

  • Education

    • Europejska Szkoła Integracji Społecznej

      2022 - 2023
      Associate's degree Medical sterilization technician

    • Monsignor Fraser College

      2012 - 2013
      Applied Mathematics

  • Experience

    • Excelsior Hotel Baku (PMD Hospitality)

      Sept 2009 - May 2010
      Spa Coordinator

    • HYATT Hotels

      Jan 2011 - Jul 2012
      Guest Relations Officer

      • Ensures that all Front Office Policies and Procedures are adhered to.• Provide prompt, attentive service either directly to the guests or colleagues using the guest’s name whenever possible.• Provide direction and support to Guest Relations Agents in their daily tasks relating to their roles• Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations. • Take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned. • To have an understanding of the Front Office and accounting procedures in order to deal with financial issues and their resolution Show less

    • Fairmont Hotels & Resorts

      Sept 2013 - Dec 2016
      Lead Reservation Agent

      Consistently offering professional, engaging and friendly service.Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments.Ensuring accuracy of billing and follow up as needed with Sales, Front Office and corporate travel partners.Actively managing group blocks within the team setting; ensurong consistency and accuracy of same.Reviewing and updating reservations interfacing between the CRS and PMS.Ensuring that all departmental reports and correspondence are completed on time and accurately.Working closely with Front Office and Sales Departments as well as Fairmont Hotels and Resorts Global Reservations to ensure inventory accuracy. Show less

    • Swissôtel Sochi Kamelia

      Jan 2014 - Feb 2014
      Task Force

    • Hilton Hotels & Resorts

      Mar 2017 - Feb 2019

      Working with Revenue & Reservations Manager to evaluate and maintain group thresholds.Cross checks hotel availability, room type availability / overbookings, rate parity, rate availability and forecasted demand. Focus on driving Total Hotel Profit Optimization. Forecasting, participates in the annual budgeting, marketing and strategic planning process. Creating and updating all rate codes in the system.Completes all Daily / Weekly / Monthly tasks as per the Reservations Task list Working with Revenue & Reservations Manager to evaluate and maintain group thresholds.Cross checks hotel availability, room type availability / overbookings, rate parity, rate availability and forecasted demand. Focus on driving Total Hotel Profit Optimization. Forecasting, participates in the annual budgeting, marketing and strategic planning process. Creating and updating all rate codes in the system.Completes all Daily / Weekly / Monthly tasks as per the Revenue Management Task list

      • Assistant Reservations Manager

        Apr 2018 - Feb 2019

      • Reservations Supervisor

        Mar 2017 - Apr 2018

    • Premier Palace Hotel and Residences

      Feb 2019 - Dec 2019
      Revenue and Reservations Manager

    • Fairmont Hotels & Resorts

      Dec 2019 - Apr 2021
      Revenue Analyst

      Providing Sales Director with forecast, budgeting and commentary reports for revenue. Organizing revenue meetings and trainings for Sales and Reservations department. Taking care of hotel room rates and competitors check.Cross checking hotel availability, room type availability / overbookings, rate parity, rate availability and forecasted demand. Focusing on driving Total Hotel Profit Optimization. Forecasting, participates in the annual budgeting, marketing and strategic planning process. Creating and updating all rate codes in the system. Show less

    • Majorel-netherlands

      Jun 2022 - Feb 2023
      Technical Support Specialist on Google Ads

      As a Google Ads and Content Specialist was responsible for analyzing, optimizing and measuring the effectiveness of Google Ads campaigns. Creating and improving online advertisement content for the customers. Analyzing what each advertiser is promoting on their website and considering what the online user will find the most useful. Using these insights to extract relevant content to construct ads. Also, troubleshooting the technical side of the Google Ads Account of the customers.

    • Qatar Airways

      Apr 2023 - now

      • Senior Customer Service Representative

        Jul 2024 - now

      • Customer Service Representative

        Apr 2023 - now

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Nigar Huseynova
      Team Member of the Month Hilton hotels and Resorts Nov 2017
    • Awarded to Nigar Huseynova
      Team Member of the Month Fairmont Hotels and Resorts Mar 2016 For delivering on Company's mission statement and living Service Promises and values each and every day.
    • Awarded to Nigar Huseynova
      Team Member of the Month Fairmont Hotels and Resorts Sep 2015 For delivering on Company's mission statement and living Service Promises and values each and every day.
    • Awarded to Nigar Huseynova
      Certificate of Achievement Monsignor Fraser College Apr 2013 For delivering on Company's mission statement and living Service Promises and values each and every day.
    • Awarded to Nigar Huseynova
      Certificate of Achievement Monsignor Fraser College Nov 2012 In recognition of outstanding academic achievement in Quad 2 of the academic year 2012-2013