Tony Nutter

Experience

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  Belk Stores Services

  Sept 1987 - Dec 1993

  Systems Impementation Coordinator/Advertising Accountant II

  Train users at store and warehouse locations on merchandising receiving system. Develop implementation and training materials. Research and work with technical staff to solve programming problems with system. Prepare financial reports for upper level management regarding advertising moneys. Perform basic accounting tasks such as journal entries, reconciling discrepancies, and checking records for accuracy and consistency.

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  Barclays

  Nov 1993 - Apr 1995

  Origination Application Specialist

  Provide technical support for loan processing software. Perform daily data transmissions for remote sites. Revise Mortgage form design as necessary to meet user requirements.

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  Wachovia Corp

  Apr 1995 - Feb 2001

  Design instructional training documentation for new and updated software. Design and implement web based training applications for internal customer use. Maintain website communications and update when needed. Manage new customer accounts through deployment sessions and application design review. Assist in the design of high quality technical solutions. Manage technical support team which provides system and application support for internal customers. Maintain staffing model and schedules for help desk teams. Accountable for daily operations of technical support center. Responsible for all aspects of personnel management including interviewing, hiring, orientation, training, development, coaching, disciplinary actions, performance reviews and merit recommendations. Responsible for training helpdesk consultants on a variety of applications and systems. Facilitate classroom instruction, one-on-one sessions, and mentor/coach help desk personnel. Develop technical manuals, website and CBTs related to support materials. Work with Project Team to identify training needs for new areas of support. Core member of corporate wide asset management project and facilitate customer team meetings for the project. Provide technical help desk support for corporate banking systems. Recognize and troubleshoot problems with network and computer systems. Work with outside vendors in coordinating problem resolution with various types of equipment. Patient, observant, and personable interaction with users and their problems.

  • Technical Analyst III

    Jan 2000 - Feb 2001

  • Team Manager

    Aug 1998 - Jan 2000

  • Trainer/Mentor

    Sept 1997 - Aug 1998

  • Customer Advocate

    Apr 1995 - Sept 1997
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  Amdocs

  Feb 2001 - Jun 2007

  Sr. Technical Writer/Editor

  Write online help, user guides, XML API documentation, and overview documentation for customer care and billing software delivered to tier 1 cable and satellite providers. Review requirements and design documentation, and interview subject matter experts. Generate online help from FrameMaker single-source using WebWorks. Contribute to standards and templates. Write internal procedures. Edit documents from other writers and employees. Develop an Access database to convert an error message spreadsheet to FrameMaker MIF, and then publish the data for online viewing using WebWorks. Design detailed technical graphics and diagrams for user, installation, and operational guides. Use FrameMaker, WebWorks, Word, Excel, Access, PowerPoint, Acrobat, Photoshop, Illustrator, XML, XSL, HTML. Show less

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  Wells Fargo

  Jun 2007 - Dec 2020

  Manage specialized support teams within corporate helpdesk in multiple locations. Build and develop relationships with new and existing lines of business in order to provide enhanced support. Monitor team and their level of support using a variety of reporting tools. Mentor agents and assist in their growth. Define goals and training for team and individuals. Responsible for all aspects of personnel management including interviewing, hiring, orientation, coaching, disciplinary actions, performance reviews and merit recommendations. Show less

  • Technology Manager

    May 2008 - Dec 2020

  • Business Analyst / Technical Writer

    Jun 2007 - May 2008
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  Wells Fargo

  Feb 2021 - now

  Lead Technology Business Systems Consultant, VP