Pradeep Bhattacharya

Experience

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  Tata Sky Ltd

  Jan 2006 - May 2007

  Senior Executive

  Jan 2006 joined the TATA Sky Ltd [DTH Service] as Sr.MDU [Multi dwelling Unit] Senior Executive& Trainer, also worked as Team Leader. Resigned on May 2007 for better position & higher salary. Acquired experience in the following areas: - Key significant experiences: Various knowledge-based training in the domain of DTH has enabled me with strong confidence of shouldering challenging assignments and executing those efficiently. In this context I would like to highlight the training details as below:• MDU Train the trainer training headed by Mr. Billy Chung, Technical head of STAR (Hong Kong)• at Chennai.• URL drawing training headed by Mr. Stig Patterson of Traix.• Design, Drawing & Supervise of Large Complex towards the MDU installation, Job assignments:• Supervise & manage contractor network towards MDU installation.• Survey & measurement of MDU buildings.• Active participation in Set Top Box activation.• MDU trainer activities.• Shared activities towards Sieble 7.0 & URL Data entry.• Visit Corporate & VIP customer for installation part & technical support.• Performing duty of acting Team Leader. Show less

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  Dish TV

  Jun 2007 - Feb 2008

  Senior Executive

  June 2007 joined the Dish TV India Ltd [DTH Service] as Sr.Executive MDU Project-East & Service part to 8th March 2008. Acquired experience in the following areas: - Job assignments:• Supervise & manage contractor network towards MDU installation.• Survey & measurement of MDU buildings.• Distributor & Service Franchise Handling towards NOC collection & MDU installation.• Distributor & Service Franchise Handling in Kolkata & Midnapur towards Service Part.• Visit Corporate & VIP customer for installation part & technical support. Making Drawing, Contractor’s Bill & Company’s Bill of Material towards MDU installation. Show less

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  Airtel

  Mar 2008 - now

  Service Manager DTH

  Bharti Telemedia Ltd [AIRTEL-DTH Service] as Service Manager for (Kolkata & part of WB-Both)to look after SDU Service part ,Sales & Service Part of MDU & DSA Projects) for Complete West Bengal to till date. Acquired experience in the following areas: - Key significant experiences: •Customer Life Cycle Management•Churn / Retention & Recovery Management•Stock Management•Work with world best WFMS & CRM ,Oracle software •Completed 6Sigma Yellow Belt Training Program.•A Large No Team Handling (76 Direct Manpower, 70 SF & SSD Manpower – Sales & Service),8 Service Franchise & 14 Sales & Service Distributor along with their technical & sales team.•Working For Sales Distribution.•Revenue earn for the Business & company•Lapu Selling & AV KIT Billing - Average 300nos AV Kit & 10Lac Lapu billing by CP each month.•Acquisition of commercials like Hotels, Hospitals , commercial buildings etc•Initiating tie ups with major developers and wiring buildings before occupation to ensure exclusivity. •Handling 4 Executive and 38 Direct Teams for SDU & MDU Installation & Service along with more than 100 CP’s Installation Engineer’s. Also Trained all Senior Persons of Company •Appointed and Handling 5 Service Franchise & 11 SSD (Sales & Service Distributor) for WB.Also appointed & handling 4 MDU contractors for West Bengal.•Visit & Support Corporate & VIP customer for installation part & technical support.•Handling All Technical Part Of DTH for East. •Material Testing For Further Procurement.•Checking all Bills for SF, SSD and Contractor’s Bill & Company’s Bill of Material towards MDU installation. •Supervise & manage contractor network towards MDU installation for West Bengal.•Working for Churn , Retention & Recovery Management For Entire Allocated Base.•Working for SR Management For Entire Allocated Base ( RCA For SLA / Repeat / Wrong Resolution / Gart)•Handling Cable Digitization Project for Kolkata.•Working For Airtel Bangladesh Also. Show less