Mohsin Amin

Experience

• 

  Jigsaw I.M (UK) Ltd

  Mar 2004 - Oct 2004

  Sales Executive

  Insurance sales-Life, Motor vehicles and Warranty for the Leicestershire territory.Achievements: • Best Sales of the year 2004 achieved by careful research of target market and development of a pro-active telephone sales technique.• Comprehensive understanding and exploitation of the CRM database system for tactical reports.Excellent awareness of financial products market and legislative compliance to FSA standards.

• 

  Rolls-Royce

  Jan 2007 - Jun 2007

  Senior Purchase Ledger Assistant (German B2B)

  • Processing between 1000 -1500 invoices per month• Matching invoices to purchase orders• Reconciling supplier statements• Raising payments using automated cheques• Being responsible for an entire ledger• Dealing with postal and telephone queries• Translating German invoices & Letter’s

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  Welcome Financial Services Ltd

  Jun 2007 - Oct 2014

  • Managing performance of up to 6 Customer Account Managers, responsible for Gross Receivables of circa £22m and customer base circa 2200 accounts• Managing branch performance to exceed blueprint targets, working within clear policies and guidelines• Implement daily strategies to increase cash collection.• Deliver training and coaching in line with the business objectives• Delivering of excellent customer service, through side by side coaching, training and support relevant to individual competencies.• Conduct appropriate levels of call monitoring and utilise the system to help train, develop and coach the team inline with financial conduct authority guidelines.• Complaint escalation handling• Performance management of individuals using various management information and real time statistics• Day to day management of a team of collectors, monitoring of inbound and outbound productivity and collection work queues• Creating and maintaining a motivational environment offering support and encouragement.• Holding regular team meetings • Managing collections policy and procedure by establishing effective control mechanisms daily and monthly• Adapt and implement team and company changes seamlessly • Exposure to variance software solutions, MIDA, Dialler, Oracle, Cisco, Siebel and Target• Completing Institution of Learning Management (ILM) while getting work experience Show less • Assisting and managing branch performance to exceed blueprint • Maximize & exceed blueprint on all accounts within controlled against agreed performance objectives• Provide MI within deadlines set• Assist colleagues as and when required with training and coaching to all staff within the branch in line with business objectives• Action all customer service requirement ensuring TCF standards are maintained• Resolve customer complaints escalated by agents• Responsible for adhering to audits and company SOPPS in line with company requirements and timescales• Adhere to implemented collection strategies• Identifying and progress opportunities to improve operational processes within own branch• Negotiating an increased in debt repayments • Create and maintain motivational environment and ensure that a culture of support and encouragement is achieved Show less • To assist team leaders with supervision and training of fellow colleagues in the department• To offer support to both internal and external customers• To identify, investigate and resolve problems and queries and communicate findings to appropriate customers• To support business and customers by meeting team and individual turnaround times and targets• Bouncing of cheques and Direct Debits meeting 48 hour target• Maintaining the referral voucher system meeting the 95% same day target• Maintaining the branch Mandate system meeting the 95% within 24hour target• Clear, accurate and up to date state of accounts Show less

  • Branch Manager Secondment

    Apr 2011 - Oct 2014

  • Customer Account Manager

    Sept 2008 - Oct 2014

  • Senior Finance Assistant

    Jun 2007 - Aug 2008
• 

  Bombay Restuarant Ltd

  Mar 2015 - Jul 2016

  Production Manager

  Responsible for managing the daily operations at the restaurant, including the selection, development and performance of employees. Oversee the inventory and ordering of front house supplies and ensure that guests are satisfied with their dining experience. • Organise marketing activities, such as promotional events and discount schemes• Prepare reports at the end of the shift/week, including staff control• Set budgets or agree them with senior management• Plan and coordinate menus• Coordinate the operation of the restaurant during scheduled shifts• Recruit, train, manage and motivate staff• Respond to customer queries and complaints• Meet and greet customers, organise table reservations and offer advice about menu • Maintain high standards of quality control• Check stock levels, order supplies and prepare cash drawers and petty cash. Show less

• 

  Home Energy Services Limited

  Mar 2015 - Jul 2015

  Retention Agent

  To support the wider Home Energy Services business plan through the effective retention of disgruntled customers seeking to end their care product contracts. Further to this, support the sales team to meet business targets for new custom and revenue generation through effective sales of all customer care products. • Receive and action calls from customers looking to terminate their care contracts. Utilising • Communication and influencing skill persuade the customers to continue with their care type. • Utilise systems software to analyse data and provide accurate information to customers and the • Finance department. • Work with all other departments within Home Energy Services to give the customer the best • Possible service experience. • Utilise technical knowledge relating to central heating systems to inform contact with customer and • enhance retention/sales potential • Outbound customers who’s policies are up for renewal and persuade them to renew their Central • Heating Care contracts. • Perform any other reasonable duties required by the HES management team whether it is related • To the retention department or not. Show less

• 

  Worldpay

  Sept 2016 - Dec 2019

  My role is to assess how the internal sales processes are serving our customers, through detailed analysis and providing insight. Assessing and providing Quality & Compliance minimum standards to drive business performance across SME Sales.• Delivering the required number of Quality checks as per SME Sales framework, from call listening and undertaking spot checks on recent sales/lost opportunities.• Reviewing Telephony calls and use speech analytics to provide continuous, timely feedback for ongoing coaching and training with a view to increasing performance.• Produce timely and accurate post-call quality documented feedback in line with GOLD methodologies.• Producing detailed call analysis and monthly action plans to support coaching for Head of Telesales/Head of Field Sales.• Focusing on coaching and development of under performers to maximise their potential to deliver sales targets.• Demonstrating details awareness of Quality processes and be responsible for maintaining and amending procedures.• Keeping up to date with policies to meet regulatory requirements.• Evidence adherence to compliance checks to provide continuous feedback.• Contacting customers through the Voice of Customer programme and identifying improvements to the sales process Show less To help clients and understand their needs for card terminals or e-commerce merchant services enabling them to take card payments through face to face or through the website. All sales are done are cold data and some warm leads which are sold business to business.• Responsible for driving and developing the marketing plans and long-term business plans to maximize sales performance; make recommendations on marketing strategies and utilizing the full marketing mix.• Determine marketing strategies to address consumer needs.• Ensure promotional programs and projects are delivered on time and within budget• Make recommendations on product mix, pricing and merchandising.• Assist the E-commerce with social networking to include but not limited to monitoring competitor web sites, social network content, web-site content, awards, etc.• Develop a working knowledge of all products across all brands. Show less

  • Quality And Compliance Expert

    Sept 2018 - Dec 2019

  • Sales Executive

    Sept 2016 - Sept 2018
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  GoDaddy

  Jan 2020 - Apr 2021

  Business Sales Specialist

  • Develop an understanding of customers’ needs through conversational skills using discovery type questions in order to be able to solve any issues the customer faces.• Consulting with customers on calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals.• Delivering and meeting performance and quality standard in a high driven KPI environment.• Demonstrating extraordinary interpersonal skills and the ability to thrive, multi-task and prioritize in a high-volume dynamic environment. • Maintaining a comprehensive understanding of products, services, prices and promotions as a basis identifying customers value and potential sales Show less

• 

  Takepayments Limited

  May 2021 - Dec 2022

  Payment Consultant

  The role is to understand and help customer with their current needs while being in the pandemic for either face to face card payments or online sales using websites to create more revenue for the business. • Responsible for driving and developing the marketing plans and long-term business plans to maximize sales performance; make recommendations on marketing strategies and utilizing the full marketing mix.• These include identifying the need for a website and advising on Domain, emails, hosting and creating a full e-commerce website. • Determine marketing strategies to address consumer needs.• Ensure promotional programs and projects are delivered on time and within budget• Make recommendations on product mix, pricing and merchandising.• Assist the E-commerce with social networking to include but not limited to monitoring competitor web sites, social network content, web-site content, awards, etc.• Develop a working knowledge of all products across all brands. Show less

• 

  The Access Group

  Jul 2023 - now

  Commercial Account Manager

  • Manage commercial accounts at The Access Group, focusing on growing the account book through cross-selling and upselling products.• Generated self leads to secure new opportunities and provided product demos to showcase features and benefits.• Assist clients with commercial queries, ensuring their needs were met promptly and effectively.