Ilona Hurter

Experience

• 

  Standard Bank Group

  Jan 2011 - Aug 2012

  Upon advise of a liquidation / sequestration of a client to urgently secure and protect the asset(s) of the Bank and subsequently lodge a claim(s) against the estate in order to minimise our risk and loss.To proceed against the surety(ies) to recover the outstanding capital balance on the account(s).• Should the asset(s) be uplifted by the liquidator/trustee, to confirm same with the liquidator /trustee and endeavour to have the asset(s) released for our safekeeping and disposal.• Arrange for the valuation of the asset(s).• Follow up with liquidators/auctioneers on auctions. Should it be required to attend auctions on behalf of the bank and give feedback to management for decision making purposes.• In respect of the asset(s) being encumbered, to lodge a claim and rely on our security.• In respect of a concurrent dividend, to establish if there is a danger of contribution before lodging a claim.• Where all steps deemed necessary to minimise the risk and loss to the Bank have proved futile, to forward a notice to the client and once expired to prepare the bad debt write off enquiry as per the required time frame.• To pay over Full Proceeds of sale/ Section 89 costs and VAT to liquidator• To follow up on advance dividends with liquidator• Keep physical files and all relevant information/documents; and incoming and outgoing correspondence in a secure place and as per the compliance/audit requirements. Show less To lead and supervise the team in order to ensure that recoveries rates on post write off accounts are met and exceeded. To manage and control processes on accounts to maximise recoveries and minimise costs. Ensuring effective strategies are employed. Provide support to business units and customers with queries to aid the recovery process. Ensure SLA’s are maintained at all times. Maintain a high level of integrity and ethical standards.• Manage the team by ensuring customer service levels are met or above standard.• Monitoring of feedback and quality controls of all systems, escalations and complaints.• Facilitate the resolution of escalated complaints and queries received internally or externally.• Implement effective workflow processes to ensure a successful in house process to maximise recoveries.• Ensure 100% accurate completion of query or customer complaint resolution.• Identify risks and inconsistencies regarding systems and processes• Identify gaps in the collections process by highlighting incidents and providing input into trend analysis• Control and manage risk and costs• Build collaborative and cohesive relationships with all stakeholders that have a direct influence on the success of our business• To control, monitor and distribute workflow of the department.• To control, monitor and action work lists on relevant systems. • Ensure set target for the department is maintained and monitored daily.• Monitor daily and monthly figures• Ensure appropriate and accurate MIS is produced.• Responsible for overall performance of the team ensuring they are steered in the right direction to achieve all targets and goals• Assist consultants with escalated queries by providing efficient and accurate guidance to resolve the queries.• Management of outside agents on the Legal portfolio.• Daily checks of staff productivity and benchmarks• Monitoring of feedback and quality controls of all queries, escalations and complaints. Show less To assume full responsibility and accountability of the individual’s portfolio of existing and future non performing loan accounts in minimising the risk of loss to the Bank, to facilitate for the cost effective resolution of matters by engaging other stakeholders in an effort to;• Having an interest in our assets and the upkeep thereof,• Restructuring of the agreement(s) to suite both the clients’ and the Bank’s needs• Collection of the full arrears owing on the account(s) and the normalisation of the account(s) / re – instalment of the agreement(s) within the agreed time frames.Where the client has demonstrated an inability to pay the arrears and or the capital amount owing and to meet future instalment(s) to;• Proceed with the cancellation of the agreement and dispose of the asset(s) in order to minimise our risk and mitigate our loss. Show less

  • Insolvency, Fulfillment Officer

    Mar 2012 - Aug 2012

  • Team Leader, Home Loans, Post Write Off Recoveries

    Jul 2011 - Feb 2012

  • Officer, Legal Vehicle and Asset Finance

    Jan 2011 - Jun 2011
• 

  National Debt Mediation Association (NDMA)

  Aug 2012 - Jan 2014

  • Manage accounts during Debt Review Process.• Ensure compliance with NCA and NCR regarding Debt Counselling’s administrative procedures.• Liaise with service providers and third parties and build relationships.• Deliver and manage operational and high-level case reports.• Provide feedback on consumer needs to the marketing and communication team to incorporate into various consumer/employer education on social media. • Ensured rules and regulations are followed and that all stakeholders adhere to the code of conduct; legislative requirements and other industry agreements.• Prevent unethical, illegal or improper conduct in the organization, by consistently monitoring internal and external stakeholder compliance.

  • Debt Review Administrator

    Oct 2013 - Jan 2014

  • Compliance Officer

    Aug 2012 - Oct 2013
• 

  Standard Bank Group

  Jan 2014 - Sept 2019

  • 4 direct reports including a team leader • Operations team responsibilities include: o Invoice Management; o Legal correspondence and attorney reports received, within the agreed timelines and in line with agreed Service Level Agreements (“SLA”); o Analysis of documents received with the objective to interpret and understand the content; o Management of external attorney relationships; o Influencing attorney behavior. o Mitigate reputational, legal and financial risk.• People Management practices such as resourcing, equity, training, development and performance management.• Succession and resource planning, control business continuity plan.• Stakeholder and Vendor Management.• Setting goals, implementing measurements, monitoring and reporting. • Drafting and maintaining all policy and procedure documents for department.• Innovation including System enhancements.• MIS (stats) and reporting.• Budgeting and Professional Fee Spend Projections.• Responsible for all operational requirements to enable team to perform in accordance with job requirements.• Effectively manage email correspondence and legal notices.• Liaise with external attorneys in respect to invoices.• Effective query resolution.• Keep and maintain detailed and accurate records.• Office Administration. Show less • Effectively manage defended or complex matters in specialized legal portfolio through the Legal defended process whilst maintaining the integrity and reputation of the institution.• Ensure all risks are properly considered & reported to all relevant stakeholders.• Review, investigate, report & escalate high risk defense and allegations.• Contribute to and support strategic goals and vision.• Restructure facilities in consultation with credit operations, debtor, attorneys and other relevant parties.• Vendor Management.• Manage, control and review all billed professional fees.• Timeous and appropriate decision-making to promote successful outcomes.• Provide basic legal guidance and subject matter expertise to stakeholders.• Being aware of legislation, case law and policy changes applicable to the business. • Compiled data for monthly executive reporting across various products.• Compiled departmental statistical and matrix reports for various portfolios. Show less

  • Operations Manager

    Mar 2016 - Sept 2019

  • Legal Consultant

    Jan 2014 - Feb 2016
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  Looking for Work Opportunities / Job Opportunities in New Zealand

  Oct 2019 - Oct 2019

  Operations Manager
• 

  Carlile Dowling Lawyers

  Oct 2019 - Aug 2023

  Legal Executive – Debt Collection and Insolvency

  • Civil Litigation: • Debt Collection • Liquidation • Bankruptcy• Maintenance of current precedents and creating new templates and precedents • Marketing Support role within the firm• Maintain Companies Office register

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  Virtual Assistant Network New Zealand

  Feb 2024 - now

  Virtual Executive Assistant

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• 

  Your Virtual Assistant Ltd

  Apr 2024 - now

  Virtual Assistant

  Your Virtual Assistant has been working with business owners since 1998 offering three support options:1️⃣ Virtual Business Managers: Your VBM works with you as part of your leadership team. An accountability partner who helps keep you focused on the tasks only you can do. They give you the creative space to lead your company.💥 A VBM manages, so you don’t have to.2️⃣ Virtual Specialists: Our specialists compliment our wider team with expertise in graphic design, websites, financial reporting, events, recruitment, content creation, marketing strategy and so much more. 💥 A specialist gives you better outcomes in less time.3️⃣ Virtual Assistants: Your VA is just that. Your assistant. Someone you delegate tasks to who is responsible for delivering your desired outcome. They do the tasks you can’t do, don’t do and shouldn’t do.💥 A VA gives you your time back.We help business owners and their teams delegate noise to elevate time. Show less