Sidhartha Mukherjee

Experience

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  Mansoft Microsystems Pvt. Ltd

  Mar 2004 - May 2005

  Trainee Testing Engineer

  Writing and Executing Test Cases for Black Box TestingBlack Box testing of custom-developed software.

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  IMS Learning Resources Pvt. Ltd.

  May 2005 - Apr 2006

  Marketing Executive

  Marketing, Counseling, arranging I.M.S activities and events.Production and distribution of marketing materialsConducting surveys, market research etc to assess demand, brand positioning and awareness

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  WNS Global Services

  Jan 2008 - Jul 2009

  Assistant Manager (Process Excellence)

  Process ExcellenceProcess Excellence Manager responsible for implementation of Six Sigma and Lean projects aligned to strategic goals Responsible for improving VOC scores, tracking and reporting etc Created value stream maps with metrics utilizing current and future state business models enabling project identification Coached/mentored Green Belts & Yellow Belts on projectsSix Sigma BB Project: Productivity RPH (Responses coded per Hour) Improvement for a Market Research process Six Sigma GB Project: Improvement of coding accuracy Show less

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  GENPACT LLC

  Aug 2009 - Jan 2012

  Manager (Quality)- Process Improvement & Process Reengineering

  Design, Setup and manage measurement of SLAs (Service Level Agreement) metricsDevelopment of Internal Performance Management Dashboards highlighting critical metrics Development and management of Visual Management for critical processes.Successfully executed 3 Six Sigma GB projects –i. BPMS to ensure “FTR” (First Time Right) for an Accounts Payable Process in GENPACTii. Duplicate Payment Identification and Recovery Project for an Accounts Payable process (Identified over 500K in duplicate payments)iii. Identification of duplicate vendors (in Vendor Master database) and payment term rationalization (achieved approximately 1Mn in Cash Flow Impact)iv. Reduction of invalid queries in an AP process Successfully executed BB projects on –I. Reducing “Days to Collect” for a Collections process: Redesigning the Collections process (Accounts Receivable) and modification of strategies based on on-time, delayed and late payers resulting in a Cash Flow and EBIT impact of $4.5M and $182KII. Reduction of TAT in Invoice Processing for an Accounts Payable process :Identifying major queues affecting TAT and implementing tighter controls and Visual Management Show less

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  HSBC

  Jan 2012 - Mar 2014

  Process Re-engineering Consultant

  To identify Business related projects/opportunities and solve them to stakeholder satisfaction using standard Change Management methodologies.Lead and mentor Six Sigma and Lean initiatives & undertake strategic Projects and initiatives to meet and exceed stakeholders expectations with a view towards optimizing existing business and implementing tangible business improvement benefits.Solution design with a focus on elimination of redundant work, automation, standardization and best practices definition.Monitor systems and provide ongoing feedback for continuous improvements to the service delivery standards. Show less

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  Cognizant

  Apr 2014 - Oct 2017

  • Provide consulting services to clients in the areas of Software Process Improvement and overall IT Process Optimization, with the objective of delivering quantifiable business benefits – in terms of Cost, Quality, Productivity and Time to Market.• Help generate Cost & Productivity optimization using methodologies like Lean, Six Sigma & ITIL to streamline processes, cut costs and generate sustainable efficiency.• Improve application development and maintenance processes using Lean Six Sigma, ITIL etc., by conducting end to end process analysis, identifying gaps, bottlenecks, inefficiencies and to provide innovative solutions. Help drive change and achieve Cost & Productivity gains Show less

  • Business Process Consulting services - Cognizant Business Consulting

    Jan 2017 - Oct 2017

  • Scrum Master & Agile Coach - Agile Practice

    Jul 2016 - Jan 2017

  • Process & Quality Consulting - Six Sigma Master Black Belt

    Apr 2014 - Jun 2016
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  Deloitte Danmark

  Nov 2017 - Aug 2019

  • Senior Consultant

    Sept 2018 - Aug 2019

  • Consultant

    Nov 2017 - Aug 2018
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  Danske Bank

  Aug 2019 - now

  The team, located within the 1st Line FCP transformation area, is tasked with developing and upkeeping a risk-based investigation framework, Case Disposition Templates, and Investigation Principles for various risk domains such as TM, Sanctions, Fraud, KYC, and Post SAR. They also steer and guide the development of Investigation Solutions, SOPs, QA, Transaction Monitoring Scenarios and scorecards to ensure consistency with the framework. My role involves managing multiple project management activities, including planning, resource allocation, scheduling, stakeholder communication, documentation, and performance reporting. Show less Supporting the creation of a consistent and standardized customer authentication strategy across a variety of digital banking channels. A variety of authentication tools and technologies are used across the bank, across multiple products, markets and business areas, and the project aims to standardize a set of minimum requirements to effectively authenticate customers and prevent fraud. The project aims to enable a consistent, minimum set of authentication controls, by interfacing with SMEs across different products and services (e.g. cards, lending, customer onboarding etc.) in order to enable strong customer authentication controls and prevent fraud (e.g. card fraud, lending fraud, identity fraud etc.). Show less Risk and Compliance Assessments for Product Management CoE (Financial Crime Prevention): Actively support process documentation and risk assessments for -RCSA (Risk Control Self Assessments), -GDPR assessments (PDPDs, DPIAs, PTAs), -IT Security Assessment support (IT Security Health Checks, 3rd Party IT Security Assessments)-New and Amended Product Approvals etc.Process Redesign : Led PM CoE efforts to close control gaps in existing FCP processes, through the use of operational risk assessments (RCSAs), GDPR assessments, IT Security assessments etc., through interaction and coordination with first line and second line risk functions. Project lead from PM CoE FCP supporting large, strategic, cross - functional FCP programs involving multiple functions and stakeholders including Product Owners, Legal. Compliance, Business Risk etc. Show less Collections Automation (Experian Power Curve): Process Consultant and business analyst for the successful transition from in-house, traditional debt collection software to a best-in-class collections platform (Experian Power Curve). My role primarily involved the setup and customization of collections workflow processes, collection and prioritization of business requirements, designing dashboards for monitoring andreporting requirements, and implementing improvements where possible (e.g. use of Dialers for operational efficiency and cost savings). Show less

  • Chief Consultant, 1st Line Dispositions Standards (FCP)

    Jun 2024 - now

  • Chief Consultant and Business Analyst, Identity Security and Fraud Prevention

    Jan 2022 - Sept 2024

  • Senior Consultant , Product Management CoE , Financial Crime Prevention

    Feb 2021 - Dec 2021

  • Senior Consultant, Digital Banking, Retail Channels

    Oct 2020 - Feb 2021

  • Senior Consultant, CSD Financing, Digital Transformation

    Aug 2019 - Oct 2020