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Kenneth Oshiro

Client Service Analyst

711 followers

Campbell, California, United States

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Timeline
About me
Sr. Director, CX Operations at Certain
Education
- San Jose City College
  -
  Certificate Pre-Hospital Emergency Care
- San Jose State University
  -
  Bachelor of Science (BS) Business Administration and Management, General
- Cornell University
  2020 - 2020
  Certificate Executive Leadership
- Cornell University
  2022 - 2023
  Certificate Project Leadership
  https://ecornell.cornell.edu/certificates/project-leadership-and-systems-design/project-leadership/
Experience
- JPMorganChase
  Feb 2013 - Apr 2014
  Client Service Analyst
- Certain
  Apr 2014 - Feb 2018
  - Manager, Support
    Nov 2016 - Feb 2018
  - Senior L2 Product Support Specialist
    Oct 2015 - Oct 2016
  - L2 Product Support Specialist
    Apr 2014 - Oct 2015
- BILL
  Feb 2018 - Aug 2019
  - Manager, Technical Escalations
    Jul 2018 - Aug 2019
  - Lead, Technical Escalations
    Feb 2018 - Jul 2018
- Terminus
  Aug 2019 - Jun 2021
  - Senior Manager, Customer Support
    Sept 2020 - Jun 2021
  - Manager, Customer Support
    Aug 2019 - Sept 2020
- Certain
  Jun 2021 - now
  Oversee and direct operations for a Professional Services, as well as a multi-tiered Customer Support department.
  - Senior Director, CX Operations
    Jun 2022 - now
  - Director, Support Operations
    Jun 2021 - Jun 2022
Licenses & Certifications
- Emergency Medical Technician - 1
  County of Santa Clara - Emergency Services Agency
  Jan 2010
Volunteer Experience
- Volunteer Medical Professional
  Issued by IFRE Volunteers Abroad on Jul 2010
  Associated with Kenneth Oshiro

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