Kenneth Oshiro

Kenneth Oshiro

Client Service Analyst

Followers of Kenneth Oshiro711 followers
location of Kenneth OshiroCampbell, California, United States

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  • Timeline

  • About me

    Sr. Director, CX Operations at Certain

  • Education

    • San Jose City College

      -
      Certificate Pre-Hospital Emergency Care
    • San Jose State University

      -
      Bachelor of Science (BS) Business Administration and Management, General
    • Cornell University

      2020 - 2020
      Certificate Executive Leadership
    • Cornell University

      2022 - 2023
      Certificate Project Leadership

      https://ecornell.cornell.edu/certificates/project-leadership-and-systems-design/project-leadership/

  • Experience

    • JPMorganChase

      Feb 2013 - Apr 2014
      Client Service Analyst
    • Certain

      Apr 2014 - Feb 2018
      • Manager, Support

        Nov 2016 - Feb 2018
      • Senior L2 Product Support Specialist

        Oct 2015 - Oct 2016
      • L2 Product Support Specialist

        Apr 2014 - Oct 2015
    • BILL

      Feb 2018 - Aug 2019
      • Manager, Technical Escalations

        Jul 2018 - Aug 2019
      • Lead, Technical Escalations

        Feb 2018 - Jul 2018
    • Terminus

      Aug 2019 - Jun 2021
      • Senior Manager, Customer Support

        Sept 2020 - Jun 2021
      • Manager, Customer Support

        Aug 2019 - Sept 2020
    • Certain

      Jun 2021 - now

      Oversee and direct operations for a Professional Services, as well as a multi-tiered Customer Support department.

      • Senior Director, CX Operations

        Jun 2022 - now
      • Director, Support Operations

        Jun 2021 - Jun 2022
  • Licenses & Certifications

    • Emergency Medical Technician - 1

      County of Santa Clara - Emergency Services Agency
      Jan 2010
  • Volunteer Experience

    • Volunteer Medical Professional

      Issued by IFRE Volunteers Abroad on Jul 2010
      IFRE Volunteers AbroadAssociated with Kenneth Oshiro