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Udit Rane

Udit Rane

Jr. Administrator & Network Analyst

Followers of Udit Rane2000 followers
location of Udit RanePune, Maharashtra, India

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  • Timeline

  • About me

    Head Of ORM & Social Listening at OneCard|OneScore

  • Education

    • MGV's College Of Management and Computer Science, Nashik, Maharashtra

      -
      Bachelor's of Computer Science (B.C.S) Computer Science

      Activities and Societies: Cricket Team, Football Team, Youth Fest Manager, Project Head University Of Pune

    • Kendriya Vidyalaya (ISP), Nashik, Maharashtra

      -
      High School Science + Computer Science Heigher Secondary Education

      Activities and Societies: Cricket, Athelatic's, Volleyball, Football, Culturals, Project's > Captain - School Skatting Team > Sports House Captain

    • Kendriya Vidyalaya No.1, Gwalior,Madhya Pradesh

      -
      C.B.S.E Secondary Education

      Activities and Societies: Cricket, Football, Presentations, Models, Projects, Trekking, Cultural's Captain - School Skatting Team

    • Oxford Public School, Gwalior, Madhya Pradesh

      -
      C.B.S.E Primary - Secondary Education

      Activities and Societies: Cricket, Cultural's

    • Savitribai Phule Pune University

      2019 - 2021
      Master of Business Administration - MBA A

    • Savitribai Phule Pune University

      2009 - 2014
      Bachelor's of computer science Computer Engineering

  • Experience

    • Polymer Lab Machines

      Sept 2012 - Mar 2013
      Jr. Administrator & Network Analyst

    • Avanaya Infotech

      Apr 2013 - Nov 2013
      Code Analyst,Buisness Devlopment Manager, Model Designer

    • Citrus Payment Solutions Pvt. Ltd

      Oct 2015 - Dec 2016
      Junior Associate, ORM

    • PayU

      Jan 2017 - Dec 2019

      - Lead ORM operations to achieve 5 min avg response TAT and 24hrs resolution TAT. - Working alongside Product managers and internal teams to improve their operational and product flow.- Ensuring customer happiness- Creating brand awareness by turning detractors to promoters via personalized responses and faster resolution. - Assisting marketing and product team to finalize strategies by providing definitive data on customer sentiments. - Keeping a close look and ensuring all the 3rd party issue are being addressed timely.- Setting up ORM Tool and strategies to control the flow of the incoming issues and tickets. - Recording Daily, Weekly, and Monthly data to identify gaps and assisting the product with the same. - Keeping an eye on issues and marketing strategies of the competitors via BrandWatch.- Doing a full in-depth RCA for all the highly escalated issues. - Tracking all the Social Accounts of the Stakeholders. Show less

      • Assistant Manager, ORM

        Apr 2019 - Dec 2019

      • Senior Associate,ORM

        Jan 2017 - Mar 2019

    • LazyPay

      Apr 2017 - Dec 2019

      • Assistant Manager

        Apr 2019 - Dec 2019

      • Senior Associate, ORM

        Apr 2017 - Mar 2019

    • EnKash - The Ultimate Platform for Businesses

      Jan 2020 - Jul 2020
      Manager, ORM

      Lead ORM operations to achieve 5 min avg response TAT and 24hrsresolution TAT.- Setting up ORM Tool and strategies to control the flow of the incomingissues and tickets.- Working alongside Product managers and internal teams to improve theiroperational and product flow.- Keeping an eye on issues and marketing strategies of the competitorsmanually.- Ensuring customer happiness.- Creating brand awareness by turning detractors to promoters viapersonalized responses and faster resolution.- Doing a full in-depth RCA for all the highly escalated issues.- Tracking all the Social Accounts of the Stakeholders.- Assisting marketing and product team to finalize strategies by providingdefinitive data on customer sentiments.- Keeping a close look and ensuring all the 3rd party issue are beingaddressed timely.- Recording Daily, Weekly, and Monthly data to identify gaps and assistingthe product with the same.- Finalizing and documenting processes for ISO certifications.- Assist designing team in creating splendid creatives for social media.- Creating and handling YouTube channel and its content.- Leading the mass outreach activities via GupShup.- Leading the team to develop AI Chatbot.- Creating Product and Process Tutorials for the end user. Show less

    • FPL Technologies

      Aug 2020 - now
      Head of ORM & Social Listening OneCard | OneScore

  • Licenses & Certifications

    • Red Hat Certified System Admnistrator (130-146-301)

      Red Hat
      Aug 2012

    • Red Hat Certified Engineer (130-146-301)

      Red Hat
      Sept 2012