Mai Omara, MBA , DBA Inprogress

Experience

• 

  Xceed

  Oct 2009 - Apr 2013

  -Peer mentor (Trainer) for a lot of batches consists of 4 or 5 trainees per batch.-Assisted trainees to reach the best level in call center.-Motivate trainees to progress and eliminate their fear.-Employment of knowledge in a practical framework.-Monitor and review the progress of trainees through questionnaires. -Using customer data interface to monitor customer satisfaction and servicefulfillment.-Managing large amounts of inbound & outbound calls in a timely manner.-Identifying customers’ needs, clarify information, research every issue and providing solutions & handle inquires.

  • Trainer

    Apr 2012 - Apr 2013

  • CSR

    Oct 2009 - Mar 2012
• 

  Royal Pyramids Language School

  Jun 2013 - Jan 2016

  HR Coordinator

  -Assisting the administration in the development to improve the level of the student-Filling and documenting student’s cases including hard as well as soft copies.-Meeting with parents and discuss their views about the needs of their children.-Support students in their academic life and monitor their progress-Provide a daily report to the Director on follow-up cases of students and discuss the appropriate solutions

• 

  TipTop HR Consulting and Traning

  Jan 2016 - Jun 2017

  Human Resources

  -Full execution of the recruitment process (including job posting, recruiting ads crafting, phone interviewing, regular communication with candidates and managers) -Evaluates applicants by comparing job requirements and applicant qualifications.-Follow up on the candidate’s status & interview feedback.-Contact Personnel Services for help with the post-hiring process.-Establishing personnel files and database in compliance with applicable legalrequirements.-Full management & responsibility for staff files(Create files for new staff./ Ensure all staff documentation are updated and complete).-Participating in following up employees' social and medical insurance. Show less

• 

  DMG- Delta Masr Group

  Jun 2017 - Dec 2017

  Recruitment Specialist
• 

  NTG Clarity

  Jan 2018 - now

  • Human Resources Manager

    Jan 2023 - now

  • Human Resources Team Lead

    Apr 2021 - Jan 2023

  • SR. HR Specialist

    Jun 2019 - Jun 2021

  • HR Specialist (Recruiter, Personnel & payroll)

    Jan 2018 - Jun 2019