Manasi Joshi

Experience

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  Citi Tecnology Operations Pvt. Ltd. - Citigroup Company

  Apr 2005 - Jul 2007

  Senior Technical Specialist

  • Team lead and Senior Technical Specialist for Global Network Control Centre team.• Review and reconciliation of all software configuration changes on Cisco routers and switches done globally and report, raise or escalate issues related to the operations for GNCC(Global Network Control Centre) owned and managed devices in North America, Latin America, EMEA, Asia Pacific and Japan.• Extensive experience of using network analysis, management and performance monitoring tools to identify and analyse the network element changes.• Provided Network Management Solutions to the clients by conducting process mapping and negotiating with clients.• Team Lead & Management activities, task allocation, and tracking. Show less

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  Tech Mahindra

  Mar 2010 - Sept 2015

  Technical Solutions Architect

  • Pre-sales technical solution architect working with at&t technical solution team.• Understand end-to-end network change, up gradation, implementation requirement from customer of at&t.• Prepare & provide detailed technical solution document to at&t as per the requirement of customer.• Prepare high level design solution as per the requirements.• Propose and validate BOM for network infrastructure solutions.• Generate technically optimum and cost effective solution conforming to the requirements.• Knowledge transfer to transition/ delivery team for solution implementation.• Team Lead & Management activities, task allocation and tracking.• Work as internal SME ensuring all the solutions provided to at&t customer are internally reviewed thoroughly. Show less

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  Infosys

  Sept 2015 - Dec 2021

  Senior Consultant

  • Working as project manager managing transformation and transition of unified communications platform for a German auto giant.• Worked as a scrum master/ project manager for a US based prominent processor manufacturer.• Managed L2/L3 support for a US based prominent processor manufacturer.• Managed enterprise communication platform L1/2 support for a large UK based FMCG company.• Manage a team that provides front line support for Skype for Business, BroadSoft Communication Platform, Cisco Telepresence, Polycom Devices• ITSM using ServiceNow• Providing technical solutions for Telstra exchanges • Prepare & provide detailed technical solution document for Telstra as per the requirement • Prepare high level design solution as per the requirements.• Knowledge transfer to transition/ delivery team for solution implementation.• Team Lead & Management activities, task allocation and tracking.• Work as internal SME ensuring all the solutions provided to Telstra are internally reviewed thoroughly and to resolve technical issues for internal team.• Traveled to Melbourne for KT and to initiate the project Show less

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  Cognizant

  Nov 2021 - Nov 2022

  Project Manager Scrum Master
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  Nagarro

  Nov 2022 - now

  Senior Project Manager/ Principle Engineer