Kerry Clegg

Experience

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  Linkage, Inc.

  Jan 1995 - Jan 1999

  Project Manager - Assessment Department

  Provided assessment services at an organizational development consulting firm. • Managed all aspects and logistics of large multi-rater assessment projects. • Provided qualitative and quantitative data analysis in support of strategic staffing and performance improvement.• Advised clients on the implementation and impact of assessment feedback systems.• Created customized performance improvement plans.• Assisted in development (content and design) of new assessment instruments. Show less

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  Monroe Community College

  Jan 2001 - Jan 2002

  Academic Advisor

  Served as academic advisor responsible for managing Damon City Campus testing laboratory. • Independently managed the computer placement testing laboratory.• Administered student placement tests.• Supervised student-aides.• Maintained results databases. • Interpreted test results.• Advised students regarding appropriate courses.• Facilitated workshops for college personnel related to placement testing.• Created new reporting system using SPSS to track placement testing results. System was adopted college-wide. • Analyzed placement testing data in SPSS . • Maintained student testing file system and monthly statistics. Show less

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  Contractor / Self-Employed

  Jan 2002 - Jan 2013

  Data Analyst

  Provided data analysis and project management services in support of individual, program, and strategic assessment for human resources and not-for-profit organizations. • Coordinated online and paper survey administration.• Composed and coordinated correspondence to survey participants.• Assisted in development of assessment instrument (content and design).• Created and administered online surveys using web-based application.• Managed realistic project timelines that effectively met client needs.• Integrated and analyzed survey response databases using SPSS (statistical analyses may include: means, standard deviations, frequencies, cross-tabs, ANOVA, t-test, factor analysis, reliability analysis, correlations).• Assisted in development of integrative results presentations. Show less

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  Northern Essex Community College

  Jan 2007 - Jan 2014

  P/T Assessment Specialist
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  College for America at Southern New Hampshire University

  Sept 2013 - Jun 2017

  Managed two Team Leads as well as a team of Learning Coaches/Advisors who worked with students to help them achieve their academic goals in an online, flexibly paced, competency-based program. Performed all aspects of Team Lead position, as well as:• Utilized data to guide Team Leads in their work with Coaches to ensure adherence to standards of student outreach.• Met regularly with Team Leads in support of coach development, program success and student persistence.• Developed Team Lead leadership skills by supporting and advising them as they navigated complex management challenges.• Promoted strong, collaborative communication and cohesiveness among Team Leads and larger Coaching team.• Served as organization point person for BA coaching practice. Term-to-term persistence for CFA BA program overall exceeded 75%. More than 1,000 students have graduated from CFA since its inception in 2013. Show less Managed a team of Learning Coaches/Advisors who worked with students to help them achieve their academic goals in an online, flexibly paced, competency-based program. • Supported coaches as they navigated complex student issues.• Reviewed coach calls and correspondence for quality assurance and professional development.• Provided direct, open, and honest feedback to coaches to promote success and identify development opportunities. Conducted annual performance evaluations.• Collaborated with various internal stakeholders, including Assessment, Curriculum, Admissions, and Support teams, to ensure best-in-class experience for students.• Utilized data and reports to inform decision making and drive coach performance.• Promoted strong communication and a collaborative team dynamic.• Planned and facilitated weekly team meetings that supported program mission, policies/procedures, and coach development. • Independently developed and managed BA program coach interface for student onboarding/ caseload assignments. Show less Supported and managed a caseload of students, helping them to achieve their academic goals in an online, flexibly paced, competency-based program. • Employed active listening skills to promote a deeper level of conversation with students as they worked towards project mastery.• Guided students in planning a program path, accessing resources, setting and maintaining pace, and developing a support network. • Guided students towards reflection and recognition of competency relevance.• Through meaningful conversation, explored ways for students to overcome challenges.• Updated and maintained accurate student records. Show less

  • Learning Coach Team Lead II / Manager

    Jan 2016 - Jun 2017

  • Learning Coach Team Lead / Manager

    Sept 2015 - Jan 2016

  • Learning Coach

    Sept 2013 - Aug 2015
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  Southern New Hampshire University

  Jun 2018 - May 2022

  Learning Coach

  • Develop, document, and refine an on-campus CBE coaching model that supports academic success as well as personal and professional development for the ‘traditional’ college age group • Develop and execute a regular scheduled coaching assessment to challenge assumptions, frameworks, and utilize processes to ensure model is efficiently and effectively serving the students. From those results, document, present for approval, and evolve the coaching model accordingly• Develop and document framework to identify, train, develop and assess future on-campus coaches• Oversee day-to-day classroom environment providing academic, social, and emotional support to the students as well as being knowledgeable of additional support services• Establish strong and trusting, cooperative and collaborative, mentor relationships with all students in support of meaningful and effective partnerships • Brainstorm, evaluate, implement, and refine habit forming and skill developing initiatives that support the students’ academic evolution into self-directed learners (i.e, time management, goal setting, and growth mindset)• Co-create a personalized action/learning plan and help student maintain accountability based on their goals, preferences, engagement, and SWOT analyses• Track and evaluate student progress to inform coaching strategy and ensure students are meeting academic requirements and goals• Guide students to reflect on learning process, identify strengths/challenges as learner and formulate appropriate study skills/strategies• Coordinate supplemental curriculum opportunities including speakers, field trips, etc Show less

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  Project Kitty Hawk

  Jun 2022 - now

  Senior Student Support Manager