Kristen Frech

Experience

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  Convergys

  Sept 2010 - Feb 2011

  Marketing Research, Sales and Service Representative

  *Conduct telephone interviews using Computer Assisted Telephone Interviewing (CATI) system*Responsible for making outbound calls to consumers (households/businesses) and conducting marketing research studies with them via telephone*Accurate documentation of sample dispositions using sample management system*Follow standard interviewing procedures as outlined by Convergys and/or the client*Utilize proper probing and clarification techniques for open-ended questions *Clarify vague responses and record data verbatim*Received Super Hero of Service Award Show less

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  FedEx Office

  Mar 2011 - Jul 2011

  Sales and Customer Service Specialist

  *Business to business sales activities involving small to large companies*Identify new and grow current customer relationships through sales and customer service excellence*Responsible for driving revenue and meeting monthly/quarterly sales goals*Maintain and regularly update bidding and customer database*Customer retention and recovery activities*Participation in local area customer sales blitzing and canvassing*Assist in training of newly hired FedEx Office employees*Event planning and coordination for Customer Appreciation Day*Nationally ranked Top 25 (out of 388) in the CSS program*Top performer in 4th Quarter Sales Initiative for the South Texas Sales Team -Focus on net new revenue -108% compliant Show less

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  US Money Reverve

  Jul 2011 - Jul 2013

  Administrative Business Support, Sales Verification and Quality Assurance

  *Complete support of all sales floor activities*Successful implementation and performance of all administrative duties for the evening and weekend sales team*Work in conjunction with sales staff to ensure compliance with Attorney General Voluntary Compliance Agreement through verification of sales and quality assurance*Review sales calls, perform quality assurance evaluations and report findings to upper management in order to maintain highest levels of business integrity and customer satisfaction *Track daily sales activities, commissions and payroll *Maintain companywide customer database through CCM (Customer Contact Manager) removals and data verification*Proficient in Multichannel Order Manager and ShoreTel Communicator Telephone Systems*Create Standard of Procedure documents used in training of new employees Show less

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  Horizon Bank

  Aug 2013 - Jan 2015

  Bank Officer-Client Services, Treasury Management and Technical Support

  *Customer facing technical support related to online banking, mobile app and remote deposit capture software*Installation and customer training of remote deposit software and hardware, mobile app and website services*Main point of contact for customer incident reports, troubleshooting and resolution of issues*Worked with software vendors to report incidents, input support tickets and create solutions for customer issues*Performed BSA audits using compliance Attus CIP/OFAC software*Customer service activities including opening new accounts, suggesting and selling appropriate products and services, promptly responding to customer service related calls and emails, teller and cash operations*Deposit relationship activities including hosting and organizing bank sponsored events, charity events, and customer relationship building visits*Proficient in Q2, Malauzi/Web30, CSI Meridian, Myriad & NuPoint, NetCapture, Attus CIP/OFAC, GCA web research, DocLinks & CenterDoc, LexisNexis, BillPay, EFT Card Services, Harland Clarke, ShoreTel Communicator and Microsoft applications Show less

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  Market Resource Partners

  Jan 2015 - Jan 2015

  Business Development
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  VMware

  Aug 2015 - Jan 2018

  SLED North & South Carolina*Responsible for driving over $2,000,000 in sub $100k revenue each half and meeting or exceeding quota goals in North and South Carolina for public sector accounts (K12, Hi-Ed, State & Local Government)*Member of the vRealize SME team, responsible for planning and executing enablement sessions for ISRs & BDRs and being the active GEH vRealize knowledge resource for the extended team *Responsible for all ISR duties including prospecting, working with channel partners and local VARs to identify and establish relationships with new business prospects, and maintain relationships with existing customers*Manage and maintain accurate details on accounts, pipeline & forecast utilizing Salesforce*Articulate the full range of VMware technologies, products and services while identifying how these products and services align with customer needs*Collaborate with field team (Account Executive, Specialists and Engineers) to strategically identify top target accounts and build campaigns geared toward specific verticals Show less

  • Inside Account Executive

    Apr 2016 - Jan 2018

  • Business Development Representative

    Aug 2015 - Apr 2016
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  Office Depot

  Dec 2018 - Nov 2019

  Account Manager

  Worked with school districts across the nation to insert new technologies such as drone curriculum programs and high tech sanitation into their educational systems

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  Dell Technologies

  Feb 2020 - now

  Dell Financial Services, Account Manager

  Utilizing creative leasing/financing options to help my customers acquire the new technologies they need today in order to maintain the highest level of growth and productivity, while continuing their path to digital transformation