Munene Ndungi

Experience

• 

  Lex Technical Solutions

  Apr 2010 - Jun 2010

  Internship-Technical Support Assistant

  • Software installations which included Windows 7, Windows 8, Linux, Antivirus software, Microsoft office suites• Desktop repairs and troubleshooting• Laptop repairs and troubleshooting• Sale of I.T equipment

• 

  Neotech ICT Solutions Limited

  Jul 2010 - Dec 2012

  IT Helpdesk desk Technician

  • Installation & configuration of computer hardware, operating systems and applications• Performed hands-on fixes and preventive maintenance to both desktops and laptops.• Wrote training manuals and trained users• Followed up with customers to ensure issue has been resolved• Identified and suggested possible improvements on procedures• Conducted electrical safety checks on ICT equipment.

• 

  LIKAN TECHNOLOGIES (EA) LTD

  Jan 2013 - Aug 2021

  • Deal with incoming queries effectively and provide responses within 24 hours.• Where and when appropriate, to meet with clients to build the relationship and understanding of their business needs.• Assist and support the management in activation of sales contracts as and when necessary.• Explain to prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.• Understand the company products and how they can support external customers.• Represent the company at any conferences, meetings and events as appropriate.• Assist in company’s branding and media communication activities such as press releases, advertisements, marketing collaterals, and web site.• Research the market for identifying new business opportunities• Overseeing pricing and stock control Show less 1. Monitoring, maintaining and improving computer systems and networks (servers, clients, printers, LAN/WLAN, landline and mobile telephone) 2. Needs assessment for new ICT equipment and procurement thereof as required 3. Install and configure computer hardware, operating systems and applications 4. Troubleshoot system and network problems, diagnosing and solving hardware and software failures 5. Manage and support roll-out of new ICT tools and applications 6. Set up new user accounts and profiles and deal with password issues7. Develop and carry out in-house IT training sessions for staff on use of Microsoft Office software (Excel, Word, and PowerPoint) and other ICT tools and/or applications.8. Oversee and keep track of the company ICT inventory, including relevant record keeping Provide support in devising the ICT annual budget 9. Act as the contact point for the company external ICT service providers. Show less

  • Assistant IT Manager

    Jan 2018 - Aug 2021

  • ICT officer

    Jan 2013 - Jan 2018
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  Freelance

  Aug 2021 - May 2022

  Information Technology Consultant
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  IPOA

  May 2022 - now

  • Senior Database and Applications Administrator

    Jul 2024 - now

  • Senior Systems Network and Security Administrator

    May 2022 - Jun 2024